What are the responsibilities and job description for the Route Sales Representative (RSR) position at Smitty's Service Inc?
Company OverviewHeadquartered in Glen Mills, Pennsylvania, New Carbon Company dba Golden Waffles is the largest supplier of waffle irons and waffle mix to the hospitality and foodservice industry. The Company provides a comprehensive turnkey waffle program consisting of mixes, toppings, and flavorings along with waffle iron equipment and related maintenance to over 40,000 customer locations throughout North America and the rest of the world. The Company's renowned irons and mixes have been used in leading restaurants, hotels, colleges, corporate environments, and theme parks for over 85 years.As a complete B2B2C solution provider for the waffle category, the Company enables customers the ability to offer their guests a consistently high-quality, delicious product at high margins without the typical obstacles associated with serving waffles. Golden Waffles' well-established geographic footprint provides coast to coast coverage in the U.S. and a global distribution partner network that can service customers across the U.S. and in ~45 countries.Golden Waffles employs ~270 associates with a geographically dispersed route delivery team of ~115. Over 80 distribution centers are located across the United States along with a waffle iron manufacturing and refurbishment center in South Bend, Indiana to ensure prompt distribution to all customers. Job SummaryRoute Sales Representatives at Golden Malted are the face of our brand, delivering delicious waffle products directly to our valued customers. They are responsible for building strong customer relationships, ensuring timely deliveries, and providing exceptional customer service to uphold our reputation for quality and reliability.Essential Duties and Responsibilities Using a company vehicle, deliver products and provide service support to customers on assigned route.Achieve sales targets, generate leads for new business, and grow our client base.Understand pricing & products to educate customers on primary & promotional products.Treat customers with respect and courtesy to develop a longstanding relationship.Introduce new product lines or price changes to increase sales at each stop.Communicate territory trends to management to protect and expand our customer base.Accurately process customer transactions including payments, invoices, and inventory.Provide waffle iron maintenance at customer facilities in accordance with company policy.Adhere to company established routing schedules.Work with customers to resolve any complaints, escalating complex issues to management.Manage inventory including proper rotation of product as well as maintaining a clean andorganized warehouseComply with the Fleet Safety Program, traffic laws and all Department of Transportation and Federal Motor Carrier Safety Administration regulations without exception.Maintain company vehicle cleanliness and maintenance.Position RequirementsRequired Experience / EducationHigh School Diploma or GEDValid Drivers' LicenseDOT Certification Required (minimum 21-years of age, pass DOT physical)Acceptable driving, criminal and credit recordsRequired SkillsAbility to operate a handheld device for processing ordersWell-spoken and persuasive at making a sales pitchIndependent spirit and able to work without direct supervisionAbility to meet deadlines and ensure timely deliveriesEye for detail and ensure the quality of products soldAbility to lift a minimum of 50 lbs.
