What are the responsibilities and job description for the Shift Leader position at Smitty's Slices - Marco's Pizza?
Marco’s Pizza is looking for a dedicated Shift Leader who will play a key role in leading the team, ensuring smooth operations, and delivering exceptional service to our guests. As a Shift Leader, you’ll be responsible for overseeing daily operations, managing crew members, and making sure that all procedures are followed to maintain high standards. If you’re a strong communicator and enjoy leadership, this position is perfect for you!
What You’ll Do:
As a Shift Leader, you’ll be the glue that holds the store together during your shift. Your mission? Lead, support, and energize your team to ensure smooth operations and an exceptional guest experience.
- Run the Show – Supervise crew members, delegate tasks, and keep operations running like a well-oiled pizza oven.
- Be the Expert – Master every station, from the makeline to the oven, ensuring quality and accuracy in every order.
- Deliver Excellence – Provide top-notch customer service, handling guest interactions with professionalism and a smile.
- Maintain Standards – Keep the store spotless, ensure food safety, and follow operational procedures to maintain our Five-Star Gold standard.
- Problem-Solve on the Fly – Address challenges quickly and effectively, keeping the team motivated and solutions-focused.
- Drive Success – Support delivery efficiency by coordinating with drivers and optimizing routes.
- Keep Us Stocked & Ready – Monitor inventory levels and complete opening/closing duties to set the next shift up for success.
Job Requirements:
- Must be at least 18 years of age
- Must be able to work weekends
- Must be able to work up to 11:45 PM on weekdays and 12:45 AM on weekends
- Ability to work opening or closing shifts
- Strong communication skills, both verbal and written, to interact with supervisors, teammates, and guests
- Accurately and efficiently count money
- Reliable transportation for performing bank runs and/or deliveries
- Reliable, prompt, and punctual
- Serve Safe Certification (or willing to get certified)
- Restaurant experience preferred
- Ability to stand for long periods of time
- Ability to lift up to 50 lbs.
What Makes You a Great Fit:
- A friendly person who genuinely cares about the happiness of others
- Someone who takes accountability for their actions and takes pride in their work
- A team player who values honest feedback and contributes to the success of others
- A passion for delivering great guest experiences
- Tactful, courteous, and respectful when interacting with others
- Consistently puts forth sincere effort, demonstrates initiative, and is safety-conscious
- Thrives on helping others succeed and helps the team excel
- Willing to adopt and promote Marco’s Cultural Beliefs
Why Join the Marco’s Family?
- Flexible Scheduling – Work with a team that values your time and life outside of work.
- Competitive Pay Tips – Earn extra cash with tip-outs on top of your base pay.
- Health, Vision, Dental & Life Insurance – Available for full-time employees (32 hours/week).
- 401K with Company Match – Plan for your future while earning today.
- Employee Discount – Enjoy the perks of working with great pizza!
- Fun & Recognition – Anniversary and birthday celebrations, referral bonuses, and opportunities for growth.
At Marco’s Pizza, we believe in growing our leaders from within—if you’re looking for more than just a job, but a career with endless possibilities, we’re ready to welcome you!
Apply today and become part of a team that serves up success—one slice at a time.
