What are the responsibilities and job description for the Customer Support Specialist - Banking Operations position at Smksoft?
Job Details
Job Title: Senior Customer Service Representative
Work Authorization: GC-EAD, TN
Location: Hybrid San Antonio, TX
Schedule: Alternating shifts: 7:45 AM 4:45 PM and 9:00 AM 6:00 PM
Job Overview
The Senior Customer Service Representative (CSR) will support customers through both phone calls and written responses via online banking messages. Inquiries range from simple to complex and cover a wide array of banking services and customer concerns.
Key Responsibilities
Handle incoming phone calls and online messages from customers
Complete wire transfers and perform general account maintenance
Assist with online and mobile banking issues
Close accounts and process data entries
Educate customers on self-service banking options
Perform off-phone duties as assigned
Ensure a positive customer experience by adhering to established policies and procedures
Communicate effectively in both verbal and written formats
Required Skills
Strong critical-thinking and problem-solving abilities
Ability to multi-task efficiently
Open and adaptable to feedback and change
Self-motivated and team-oriented
Ability to handle customer concerns with professionalism and tact
Excellent communication and active listening skills
Detail-oriented with strong time management
Proficient in basic computer skills and navigating multiple software platforms
Minimum of 1 year of customer service experience
Desired Skills
1 3 years experience in a contact center environment
Banking or financial services experience
Proficiency in Microsoft Word, Excel, and Outlook
