What are the responsibilities and job description for the Operational Change Management position at Smksoft?
Job Details
Role: Operational Change Management
W2 Role
On-Site
Vienna, VA
Job Description:
Responsibilities:
Develop, implement, and evaluate organizational change management strategies/solutions and consult with business unit senior management and executives
Develop, implement and maintain organizational change management model and methodology
Serve as facilitator and active, visible organizational change management coach to project and initiative sponsors, business Senior Executives, management and stakeholders
Build and maintain effective relationships with team members, management, key stakeholders
Ensure compliance with Clients s standards, practices and processes
Ensure clear, concise and effective communication of material
Recommend, develop, and maintain complete and accurate documentation for supported environments
Systematically apply structured process to equip people to lead, participate in and adopt change to meet desired business outcomes
Develop actionable and targeted organizational change management plans including communications, sponsor roadmap, coaching, training and resistance management plans
Direct organizational change management components of projects through the planning, analysis, design, implementation and transition phases
Conduct business needs/impact assessment and alignment with organizational objectives
Evaluate and measures effectiveness of internal communications and training plans
Create measurement systems using targets and key performance indicators to track adoption, utilization and proficiency of individual and organization-wide changes
Identify resistance and performance gaps to develop, recommend and implement corrective actions
Collaborate with Senior Executives and management to implement OCM and communications objectives
Facilitate meetings/groups of cross functional team members in the implementation of strategic activities and initiatives
Compile, research and analyze trends in support of change management projects and initiatives; provide results and recommendations based on analysis
Perform other duties as assigned
Qualifications
Bachelor s Degree in Business Administration, Computer Science or related field, or the equivalent combination of education, training or experience.
Experience in implementing major components of large scale organizational change management efforts including organizational impact assessments, stakeholder identification and alignment, communications planning and execution, and training needs assessment
Experience in technology or an understanding of technology governance
Strong research, analytical and problem solving skills
Experience in exercising initiative, producing desired results and achieving objectives
Strong skill in translating information and developing insights
Effective skill interacting with staff, management, stakeholders and vendors diplomatically and tactfully
Experience in leading, guiding and mentoring others
Broad and enterprise-wide view of the business and its relationships to Information Technology
Extensive experience in presenting findings and conclusions clearly and concisely to stakeholders and management
Strong verbal and written communication skills
Desired Working knowledge of banking/financial industry standards and practices
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