What are the responsibilities and job description for the F&B Customer Service position at Smoke Rise Country Club?
Previous experience in a similar setting will be advantageous although full training for each role will be provided before our re-opening.
Skills required for the role:
· Ensure a high standard of personal hygiene and presentation, adhering to the Profession Presentation Standards policy at all times
· Maintain standards of excellence, within customer service, etiquette and knowledge
· Take customer orders for food and beverage using every opportunity for suggestive selling
· Serve food and beverages to tables and satisfy every customer's need
· Work collaboratively as a team across all restaurants, bar and kitchen functions, and with all other departments within the hotel as required
· Participation in all training, development and appraisal programs
· Promoting all Sales & Marketing activity
· Operate within the guidelines of consumer and licensing legislation
· Adhere to all Food Safety requirements at all times
· Be aware of and observe all safety and security procedures and report any hazards or incidents to the duty manager immediately
· Adhere to all Company policy as stipulated in the Employee Handbook
· To perform other incidental and related duties as required and assigned.
· Maintain high standards of cleanliness and housekeeping of the food service area, floor areas, toilets, and equipment
· Muti-skill across all restaurants, bar, and conference functions
