Assistant Manager

Job Summary:

Responsible for assisting the Store Manager in planning, organizing, coordinating and managing the sales, operations, customer service and personnel activities of the assigned store. The incumbent is responsible for recruitment of new staff members and the initial and ongoing training of new and established employees. This role is responsible for assisting the Store Manager in successfully meeting the sales and profits goals set by leadership; and guiding and supporting employees in meeting or exceeding those established goals.

Responsibilities, Duties & Accountabilities:

The core, critical and essential work duties, functions and responsibilities of the position are as follows:

• Assists the Store Manager in the daily operations of store(s)
• Assists in supervision, guidance and training of employees
• Acquires and maintains ongoing knowledge of multi-product lines of business and merchandise
• Assists the Store Manager in the recruitment, hiring and on-boarding of new staff members for the stores
• Supports the Store Managers and Supervisors in addressing employee related issues and concerns
• Assist in the completion of schedules, assigning duties and responsibilities for employees
• Assists in and supports the Store Manager to track and implement financial data and quotas for the stores and staff based on the stated financial goals of the business
• Assists and supports the Store Manager in store inventory, auditing and making timely and effective adjustments, bringing trends to the attention of executive leadership
• Assists in the evaluation of staffing on a monthly and quarterly basis and replacing positions as needed based on business needs
• Addresses customers and employees concerns and issues, bringing elevated issues to the immediate attention of the Store Manager, Supervisor and/or Human Resources or Corporate Office
• Assists the Store Manager to ensure timely and accurate employee time-keeping, bringing adjustments to the immediate attention of Human Resources
• Complies with and shows positive support in following corporate values, policies and goals
• Educates, promotes and supports employees in their utilization of the Employee Portal, MY SF FAMILY
• Educates, promotes and supports employees in their utilization of the HRInbox@smokerfriendlywv.com
• Other projects and duties as assigned

Travel Requirements:

As needed, occasional travel is expected

Position Requirements and Qualifications:

• High School Diploma or GED, preferably supplemented by college courses
• Minimum one (1) year customer service, sales/retail or other experience working with the public
• Minimum one (1) year of demonstrated experience in supervision or training of retail store operations and employees
• Demonstrated ability to successfully navigate necessary sales software programs and data reporting and maintain current knowledge and skills working with technology
• Demonstrated satisfactory verbal and written communication skills
• Ability to maintain confidentiality and use discretion in working with proprietary and other sensitive information
• Demonstrated ability to maintain organized and prioritized workloads and manage multiple tasks and projects at the one time
• Demonstrated ability to work independently and within a team setting, maintaining professional and effective work relationships with other employees, customers and vendors and corporate staff members
• Regular and routine attendance with the ability to work evenings and/or week-ends and holidays

This job description is not designed to provide a comprehensive listing of duties and activities, which may change within the timeframe of the job description.