What are the responsibilities and job description for the Breakfast Host position at Smoky Mountain Resorts?
Breakfast Host
Pay: $16.00 - $18.00 per hour
Who We Are:
Smoky Mountain Resorts (SMR) is a family-focused, collaborative and goal-driven hospitality resort company. Our Great Smoky Mountains community is significant to us. As a third generation, family-owned, and operated business, we embrace a strong commitment to SMR ‘Spirit of Hospitality’ and our Smoky Mountain community.
Purpose:
About Granny Cluckets: There’s no better way to start your day than an all-you-can-eat family style feast. Our giant skillet filled with unlimited bacon, sausage, eggs, biscuits and gravy, breakfast potatoes, and character waffles, will ensure no one leaves Granny Cluckets hungry. (A plant-based skillet option is available to accommodate most dietary needs). Coffee, orange juice, and milk is included for a great value!
A Breakfast Host’s warm welcome and inviting personality creates memorable moments for our guests. They will provide exceptional service, while focusing on attention-to-detail in regard to safety and cleanliness, within a unique dining experience. A team member who supports and participates in SMR Legendary Service and Promise for guest satisfaction and exceptional guest interactions.
Primary Essential Duties & Responsibilities:
The Business:
The Breakfast Host at Granny Cluckets will work 8 hours per shift, 5 or 6 days each week, based on occupancy and staffing demand. Holidays and weekends are affected by peak demand which means all team members must work together during those days to keep Food & Beverage operations running efficiently.
- The Breakfast Host at Granny Cluckets responsibilities include, but not limited to:
- Welcome guests with a friendly smile, answer questions and assist with the menu.
- Demonstrate an organized method to manage wait times. When necessary, communicate clearly and inform guests who are waiting and may experience longer than expected wait times.
- Ensure the dining area, tables, chairs and floors are monitored and cleanliness actions are taken.
- Food, paper, liquids or other items on the floor should be removed immediately.
- Supervisor is informed of dining area equipment, fixtures and atmosphere décor which may need a work order and/or safety-critical.
- Adhere to ServSafe training guidelines including, but not limited to; handwashing, food storage, cooking temperatures, hot and cold holding parameters, and equipment, infrastructure and eater requirements.
- Instruct guests on how to operate cashless payment systems.
- Host a safe and interactive environment that all children and families can enjoy.
- Multitask alongside fellow team members.
- Compliance with TOSHA certifications, biohazards procedures and responsibilities for safety in handling.
- Knowledge and ability to comply with all company operating policies and procedures.
- Perform other incidental and related duties as required and/or assigned.
- Management reserves the right to change, remove or add to these duties as necessary.
Team Members:
- Collaborate with other team members and my supervisor to communicate issues and coordinate tasks to ensure dining/food areas operate cohesively and efficiently.
- Contributes to building a positive team spirit.
- Interact with team members and guests in a positive and friendly manner, in all situations.
- No team member will pose a direct threat to the health/safety of self or others.
Commitment to SMR’s Legendary Service:
- A team member who supports and participates in Smoky Mountain Resorts’ Legendary Service and Promise for guest satisfaction, exceptional guest interactions and future hotel stays.
- Personally, demonstrate a commitment to SMR standards by responding to management and team members promptly.
Quality of Work Statement:
- Provide exceptional food and beverage experiences while maintaining safety and quality standards. F&B Attend draft
- High standard of accuracy in all aspects of the job and other project assignments.
- Respond to guest related items and issues promptly and professionally in a manner that is consistent with SMR core values.
- Maintain strict confidentiality and excellent judgment regarding privileged information.
- Ensure my work areas are safe, organized and maintained.
Position Requirements:
Personality / Attitude:
- Clearly distinguishes between right and wrong.
- Highly motivated, energetic, flexible, cooperative, patient, good listener, friendly, caring and compassionate.
- Enjoy working with people, helping others and providing excellent guest service.
- Willingness to learn best practices and adapt to procedural changes.
- Contributes to building a positive team spirit, shares expertise and recognizes the accomplishments of others.
- Recognized as a positive influence on others.
- Ability and commitment to work well with other staff.
- Appearance, hygiene and dress represent the company’s image.
Skills / Knowledge:
- Be in good physical condition and be able to perform indoor and outdoor duties.
- Ability to work in a fast-paced, demanding work environment.
- Ability to communicate effectively and use the English language fluently: speak, understand, read, and write. Adapt Spanish interpretation when necessary.
Education / Experience:
- High school diploma or equivalent.
- Experience in one or more of the following areas/industries is preferred which includes: Hospitality, Restaurant, and Quick Service/Fast Food.
- Certification for ‘ServSafe Food Handler Program’ is required within 30 days from work start date (Basic Food Safety, Personal Hygiene, Cross-Contamination and Allergens, Time & Temperature, & Cleaning and Sanitation).
- Ability to work within a diversified workforce.
Benefits:
- Years of Service Getaway (receive a company paid vacation after a year of service)
- 401k with 4% company match
- Health, dental, and vision insurance for $12 per week
- Paid Time Off
- Professional Growth Opportunities
- Tuition Reimbursement
- Employee Discounts
Essential Functions:
Specific vision abilities required for this job include peripheral, distance, close, and depth perception and the ability to adjust vision focus. The employee is regularly required to talk, hear, and sit, use hands to finger, touch, handle, and feel. The employee is frequently required to stand, walk, climb and descend numerous flights of stairs consistently. The employee is required to use hand, arm, and leg to reach, bend, push, pull, stoop, kneel, and crouch. The employee must occasionally lift and move up to 50 pounds daily on their own. Ability to tolerate various temperatures while working outdoors. This position requires continuous ability to remember information.
Collier Development Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Collier Development Company drives a warm and welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.
Salary : $16 - $18
