Demo

Customer Service TXU

Smoothstar Tech
Corpus Christi, TX Full Time
POSTED ON 3/19/2025
AVAILABLE BEFORE 4/17/2025

Smoothstar Tech is hiring qualified canindates for work from home customer service position with TXU Energy . Agents will.serve customers by providing product and service information; resolving product and service problems.

Customer Service Representative Job Duties :

  • Review, analyze and respond to customer billing inquiries.
  • Resolve customer issues or questions
  • Processing payment deferrals.
  • Attempt to save customers who may be moving, unhappy with the plan or current rate
  • Quickly identify customer needs in first few minutes of the call to offer the appropriate plan
  • Accurately enroll the customer in the correct plan

Customer Service Representative Job Qualifications :

  • 1 year of customer : call center, retail or helpdesk.
  • Strive to resolve the customer issues on the first call
  • Demonstrate knowledge of TXU Energy processes and policies .
  • Build trust and rapport with the TXU Customer through clear, respectful interaction
  • Always strive to ensure that overall customer satisfaction remains high, while resolving issues
  • Understand "client call flow" and Texas Utility regulation
  • Ensure no Public Utilities Commission Complaints are filed
  • Ensuring that no TXU customer has a Lights Turned Out In Error (LOIE) situation
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