What are the responsibilities and job description for the Customer Service TXU position at Smoothstar Tech?
Smoothstar Tech is hiring qualified canindates for work from home customer service position with TXU Energy . Agents will.serve customers by providing product and service information; resolving product and service problems.
Customer Service Representative Job Duties :
- Review, analyze and respond to customer billing inquiries.
- Resolve customer issues or questions
- Processing payment deferrals.
- Attempt to save customers who may be moving, unhappy with the plan or current rate
- Quickly identify customer needs in first few minutes of the call to offer the appropriate plan
- Accurately enroll the customer in the correct plan
Customer Service Representative Job Qualifications :
