What are the responsibilities and job description for the Technician-IT Systems (Northport) position at SMP Automotive Systems Alabama Inc?
About the Role:
The Technician-IT Systems position in Northport is crucial for maintaining and enhancing the technological infrastructure of our business services. This role involves troubleshooting, diagnosing, and resolving hardware and software issues to ensure optimal performance of IT systems. The technician will also be responsible for implementing system upgrades and ensuring compliance with security protocols. By providing technical support and guidance to staff, the technician will play a key role in fostering a productive work environment. Ultimately, the success of this position will contribute to the overall efficiency and effectiveness of our business operations.
Minimum Qualifications:
- Associate's degree in Information Technology, Computer Science, or a related field.
- Proven experience in IT support or a similar role.
- Strong understanding of computer systems, mobile devices, and other tech products.
- Familiarity with various operating systems and platforms.
Preferred Qualifications:
- Bachelor's degree in a related field.
- Certifications such as CompTIA A , Network , or Microsoft Certified Professional.
- Experience with network administration and security protocols.
- Knowledge of cloud computing and virtualization technologies.
Responsibilities:
- Provide technical support for hardware and software issues across the organization.
- Install, configure, and maintain IT systems and equipment, ensuring they are up-to-date and secure.
- Monitor system performance and troubleshoot issues proactively to minimize downtime.
- Assist in the implementation of IT projects and upgrades, ensuring minimal disruption to business operations.
- Document technical processes and maintain accurate records of system configurations and changes.
Skills:
The required skills for this position include strong problem-solving abilities, which are essential for diagnosing and resolving technical issues efficiently. Excellent communication skills are necessary to provide clear instructions and support to non-technical staff. Attention to detail is crucial when documenting processes and maintaining system configurations. Preferred skills, such as knowledge of network administration, will enhance the technician's ability to manage and secure IT systems effectively. Overall, a combination of technical expertise and interpersonal skills will enable the technician to contribute significantly to the organization's success.
