What are the responsibilities and job description for the Hotel Front Desk Agent position at SMR Hotel?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless check-in and check-out experience. This role requires strong communication skills, attention to detail, and a passion for hospitality.
Duties
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage the check-in and check-out process efficiently and accurately.
- Handle guest inquiries and resolve any issues or complaints promptly.
- Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
- Process reservations, cancellations, and modifications using hotel management software.
- Conduct night audits as required, ensuring all financial transactions are accurate.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Utilize phone systems to manage incoming calls and provide information to guests.
- Uphold high standards of cleanliness and organization at the front desk area.
Skills
- Previous experience in a resort or hotel environment is preferred.
- Strong customer service skills with a focus on guest relations.
- Proficient in hospitality management practices.
- Ability to operate phone systems effectively.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- Familiarity with front desk operations including night audit procedures is advantageous.
- Excellent interpersonal skills and the ability to work well under pressure.
- Attention to detail and strong organizational skills.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences while growing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: From $14.00 per hour
Expected hours: 20 – 40 per week
Schedule:
- Evening shift
- Morning shift
- Weekends as needed
Ability to Commute:
- Lakeland, FL 33801 (Required)
Ability to Relocate:
- Lakeland, FL 33801: Relocate before starting work (Required)
Work Location: In person
Salary : $14
