What are the responsibilities and job description for the Hotel Front Desk Clerk position at SMR Hotel?
FRONT DESK CLERK
We are seeking customer service individual to become part of our Front Desk Team. Must be reliable, dependable & have the ability to work in a fast paced environment with a smile.
Flexible is needed with the ability to work mornings, evenings and weekends when needed. A friendly, outgoing and positive personality is a must!
Responsibilities:
- Welcome all guests in a friendly, prompt and professional manner being respectful at all times.
- Check-in, check out guests with a focus on room placement and ability to up sell.
- Answer phones in a prompt and courteous manner.
- Process all cash and credit card transactions in accordance with established hotel procedures. This includes but is not limited to posting guest charges, completing cashier & other reports. Preparing deposits, counting and securing assigned bank.
- Respond to guest complaints and ensure that appropriate actions have been taken to ensure guest satisfaction.
- Book guest reservations/group reservations either by phone or in person. Process cancellations, and provide updates and changes as needed
- Promote teamwork and quality of service through daily communications and coordination with all departments.
- Perform other duties as needed including guest room tours, guest requests, hotel and local area information etc.
Experience:
- Customer Service: 1 Year
- Front Desk Environment: 1 Year
- Previous hotel experience a plus, but not necessary for the right candidate
Job Type: Part-time
Pay: From $14.00 per hour
Expected hours: 32 – 40 per week
Schedule:
- 8 hour shift
- Evening shift
- Morning shift
- Weekends as needed
Ability to Commute:
- Lakeland, FL 33801 (Required)
Ability to Relocate:
- Lakeland, FL 33801: Relocate before starting work (Required)
Work Location: In person
Salary : $14
