What are the responsibilities and job description for the Relief Night Auditor position at SMR Hotel?
Job Summary
We are seeking a dedicated and detail-oriented Night Auditor to join our hospitality team. The Night Auditor plays a crucial role in ensuring the smooth operation of our hotel during the overnight shift. This position involves managing guest relations, performing night audits, and providing exceptional customer service to ensure a positive experience for all guests. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to multitask effectively.
Responsibilities
- Conduct nightly audits of financial transactions and ensure accuracy in reporting.
- Manage front desk operations during the night shift, including check-ins and check-outs.
- Address guest inquiries and resolve any issues that may arise during their stay.
- Maintain accurate records of all transactions and prepare reports for management.
- Provide exceptional customer service by assisting guests with their needs and requests.
- Collaborate with other departments to ensure seamless operations throughout the hotel.
- Uphold hotel policies and procedures while maintaining a welcoming environment for guests.
Requirements
- Previous experience in hospitality or hotel management is preferred.
- Strong customer service skills with a focus on guest relations.
- Excellent phone etiquette and communication abilities.
- Bilingual or multilingual skills are a plus, enhancing guest interactions.
- Familiarity with night audit procedures is beneficial but not mandatory; training will be provided.
- Ability to work independently during overnight hours while maintaining attention to detail.
- A commitment to providing exceptional service in a resort or hotel environment.
Join our team as a Relief Night Auditor and contribute to creating memorable experiences for our guests while ensuring the efficient operation of our hotel during the night shift.
Job Type: Part-time
Pay: From $14.00 per hour
Expected hours: 16 per week
Schedule:
- Overnight shift
Ability to Commute:
- Lakeland, FL 33801 (Required)
Ability to Relocate:
- Lakeland, FL 33801: Relocate before starting work (Required)
Work Location: In person
Salary : $14
