Field Engineering Representative

Overview

SMS is seeking a CSS2 Field Engineering Representative (FER) to accelerate and deconflict system deployments, upgrades, decommissions, and facilitate communication between our customer, AFLCMC/HNIB, and the local USAF AD, ANG, and AFR community.  The FER assists in fielding, integration, upgrade, and support schedules and activities for deployed IT systems across the Air Force. As technical field representatives for the Program Management Office, individuals in this position will facilitate communication between the field and the program office at meetings and conferences, ensure local operators and base personnel are informed of program status, progress, issues, and planning schedules, and provide the Program Manager with any local operator or base program status issues, concerns, or questions regarding fielded systems. 

SMS offers proven solutions in engineering, operations, cybersecurity, and digital transformation. With expertise in modernizing and optimizing legacy infrastructure and systems, ensuring operational efficiency, and designing, implementing, and managing secure environments, SMS supports business and mission goals with proficiency, quality, and integrity.  SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit www.sms.com.

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Responsibilities

• Participate in local user meetings (e.g., Daily Ops brief, Operational CCB (Configuration Control Board), Operational ERB (Engineering Review Board), DRB (Design Review Board), IOP (Information Operations Platform) Call, Ticket Review, ARC Ticket Review, Change Advisory Board (CAB) 
• Based on Government provided information, provide briefings to leadership on the status of programs 
• Participate in commander conferences, staff meetings, A6 director calls, IPT calls, section meetings and other relevant unit meeting related to PMO deployed programs and systems 
• Provide relevant program information back to the PMO via telecons, email, weekly meetings, and requested reports/documentation 
• FERs will interface with program SMEs to assist in the coordination of system specific tasks (i.e. Change Requests, cross-functional communication, etc.) 
• FERs will be required to report on the following: 
  • Summary of all work accomplished by the FERs during the previous month 
  • Mission Impact of this work (i.e., schedule, cost, performance) 
  • Status of current efforts, issues or risks 
• In addition to acting as field liaisons, FERs will provide, as requested, on-site Field Service Engineering (FSE). These tasks may include the following: 
  • Provide FSE efforts such as equipment configuration, troubleshooting and installation when directed by the Government 
  • Coordinate and accomplish data calls and site surveys when directed by the Government  

Qualifications

• 7 – 10 years of experience in a medium to large enterprise IT environment. 
• Minimum of 5 years of experience in: 
  • Basic networking concepts, VLAN, trunking and port channel 
  • Knowledge of data communications, local-area networking, wide-area networking, routers, and switches 
  • Network (Layer 2, 3) LAN/WAN knowledge and switches/routers 
  • Understanding of Internet Protocol (IP) routing, switching, and the OSI model. 
• Possess refined critical thinking skills, should be a self-starter, and multi-task capable. 
• Approach work as diplomatic, adaptive to a dynamic environment, dependable and reliable.  
• Ability to coordinate and disseminate information across multiple agencies and interface with senior leaders on a regular basis. 
• Must be willing to travel internationally – 25% 

Education:

• Bachelor’s degree in related technical discipline, or
• MIS related field is preferred but not mandatory

Required Certifications:

• CompTIA Security CE or equivalent
• ITILv4 within 60 days of start
• Cloud or Project within 60 days of start 

Clearance:

• Active DoD Secret required
• Ability to upgrade to TS/SCI if necessary

SMS is a dynamic systems integrator established in 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers’ missions for more than 47 years. Our ability to hire and retain quality people in a rapidly evolving IT market is proven through our employee retention rate averaging over 3 years. At SMS, we place a high value on quality of service, customer satisfaction, and best-of-breed policies and practices, resulting in CMMI Level 3 certification and ISO registrations including 9001:2015, 20000-1:2018, and ISO/IEC 27001:2013. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. 

SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.