Process Analyst

Overview

This role serves as the Process Analyst for the Air Force Research Laboratory (AFRL) Rocket Lab specialized IT support at Edwards AFB, CA. Creates, maintains, and updates knowledge management services to include internal and external processes, procedures, and continuity handbooks for the ARTEMIS VI and the RQIC branch

As a dynamic systems integrator, SMS offers proven solutions in engineering, operations, cybersecurity, and digital transformation. With expertise in modernizing and optimizing legacy infrastructure and systems, ensuring operational efficiency, and designing, implementing, and managing secure environments, SMS supports business and mission goals with proficiency, quality, and integrity.

SMS has been serving the advanced information technology needs of the federal government since 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers’ missions for more than 45 years. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit www.sms.com.

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Responsibilities

• Provides and maintains knowledge management services for the AFRL Rocket Lab.
• Captures and documents lessons learned.
• Works with technicians to document processes and procedures.
• Update and submit monthly and quarterly CDRLs.
• Create and maintain continuity handbooks.
• All work on knowledge management services is detailed and tracked using the Web Help Desk (WHD) ticketing system.
• Attend and take notes for weekly Sync Meetings.
• Update and maintain Weekly Priority List.

Qualifications

• 2 years customer service experience.
• Proficient with Microsoft Word and Excel.
• Ability to communicate, written and verbally, in a professional and courteous manner.
• Holds a Help Desk Institute Support Center Analyst (HDI-SCA) certification (preferred).
• DoD Interim Secret clearance or higher.

SMS is a dynamic systems integrator established in 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers’ missions for more than 47 years. Our ability to hire and retain quality people in a rapidly evolving IT market is proven through our employee retention rate averaging over 3 years. At SMS, we place a high value on quality of service, customer satisfaction, and best-of-breed policies and practices, resulting in CMMI Level 3 certification and ISO registrations including 9001:2015, 20000-1:2018, and ISO/IEC 27001:2013. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. 

SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.