What are the responsibilities and job description for the IT Service Desk Technician II position at SMS group Inc?
Summary
The IT Service Desk Technician ll is responsible for providing technical support and assistance to end-users within the organization. This role involves imaging computers, utilizing SCCM for software deployments and updates, and managing IT support tickets to ensure timely resolution of technical issues. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a customer-focused approach.
Who we are
At SMS group, our people are our greatest asset. We offer an entrepreneurial environment that promotes a culture of innovation, growth, and inclusion. We offer company events, activities, and opportunities to participate in charitable initiatives that benefit the communities where we are located.
www.sms-group.us
What you’ll do
• Imaging Computers:
o Prepare and deploy standard computer images for new and existing
hardware.
o Troubleshoot and resolve issues related to computer imaging.
• IT Ticket Management:
o Respond to and resolve IT support requests via the ticketing system in a
timely manner as part of a level one support team.
o Document all support activities and resolutions in the ticketing system.
o Escalate complex issues to higher-level support teams when necessary.
• General IT Support:
o Provide technical support for hardware, software, and network-related
issues.
o Assist with the setup and configuration of IT equipment for new employees.
o Conduct routine maintenance and updates on IT systems and equipment.
What you’ll need
- Bachelor’s degree in Information Technology, Computer Science, or a related field,
- or equivalent work experience.
- Minimum of 5 years of relevant experience.
- Proven experience in a technical support or IT service desk role.
- Familiarity with computer imaging tools and processes.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.
Preferred Qualifications:
- Certification in CompTIA A , ITIL, or similar credentials.
- Experience with other IT management tools and software.
- Basic knowledge of SCCM and its applications in software deployment and
- management.
What we offer
Competitive compensation, medical/dental/vision coverage, paid vacation, paid holiday time, 401k with a company match, training, a tuition reimbursement program and more!
What we do
SMS group is the leading partner in the world of metals. We are an original equipment supplier offering comprehensive maintenance and spare part services for metals production, continuous casting and rolling (flat and long products), tubes, welded pipes, forging, non-ferrous technology, and heat treatment plants - all from a single source.
SMS group Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, age, sexual orientation, disability, veteran status, gender identity or other categories protected by law. Employment is contingent upon successful completion of a drug screen and physical capacity profile test.
