CSR - Dept. VI

Description

Summary

The successful candidate will be responsible for managing all aspects of orders processing, fulfillment and customer services. Ensure timely respond to internal/external customers’ requests and achieve customer satisfaction goals.

Essential duties and Responsibilities include the following. Other Duties not listed may be assigned.

Daily Responsibilities                                                                                                                                           % of Job – 90%

• Assist in the daily aspects of order processing, fulfillment, and customer service.
• Provide quick and accurate responses to interoffice emails and emails from customers.
• Assist in generating reports.
• Work with different departments, like receiving, depot, planner and shipping to fulfill the customer’s requests on timely manner.
• Provide estimate delivery time if the request can’t be made on time
• Assist to verify OSD & exception handling cases to feedback to customer.
• Other duties as assigned.

Warehouse Efficiencies                                                                                                                                        % of Job – 5%

• Builds and maintains a work environment that is positive and is supported by open feedback and two-way communications at all levels.
• Keeps warehouse organized and clean at all times.
• Lift and move trays up to 20 lbs

Team Building/Leadership                                                                                                                                    % of Job – 5%

• Responsible for maintaining a positive work environment while supporting the company’s culture.
• Responsible for fostering a healthy and safe work environment, focusing on the well-being of all associates.

Qualifications

Education and/or Experience

• High school graduate or equivalent.
• Should have at least one year of general office experience. Prefer one to two years of customer service experience. 
• Intermediate computer experience is required.
• Medium and above Excel skill for data analysis.

Essential Skills:

• Works well with a team and exhibits effective communication skills essential to providing instructions and suggestions about order processing flows to all associates including management.
• Pays close attention to detail to identify order discrepancies and resolve issues with variances.
• Possesses clear knowledge of computer ordering systems and has ability to navigate and troubleshoot computer systems as necessary.
• Needs to be “hands-on” with ambition and drive to succeed - “Makes things happen”.
• Goal oriented and must be accustomed to achieving results through team-work.
• Bilingual (English / Spanish) is a plus. 

Competencies:

• Shows determination to achieve excellent results
• Finds better ways
• Demands top performance
• Inspires commitment
• Proactive

Working Conditions

Must be able to tolerate moderate to high noise levels in a warehouse environment.  Office and outside environmental conditions found in the warehouse, hot in the summer, cold in the winter. Individuals may need to walk for an extensive period of time while working and walking the facilities; to reach over shoulder heights; bend or stoop below the waist; repetitive wrist, hand, or finger movement.

SMS InfoComm Corporation is an equal opportunity employer. Diversity and Inclusion are the foundation of our culture.

Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.