Technician - OBA

Description

Summary

The OBA Technician is responsible for the inspection, testing, and verification of various Dell devices and processes within the Dell whole-unit-repair depot.

Essential Duties and Responsibilities include the following. Other Duties not listed may be assigned.

Daily Responsibilities

• Inspect devices (primarily laptop/Chromebook) repaired by production team
• Assess the technicians repair actions to ensure the appropriate actions took place
• Attempt to reproduce the customers reported failure to ensure issue(s) are resolved
• Test for any additional functional/visual/internal related failures
• Follow system driven OBA sampling plan
• Provide detailed failure information for any devices that do not meet expectations in shop floor system for data analysis purposes for creation of corrective actions
• Highlight opportunities for improvement within the OBA process to quality management
• Follow defined procedures without colleague driven deviations (essentially, ability to avoid direction/influence on processes/procedures from departments outside of quality management).

Qualifications

Educations and/or Experience

• High school graduate or equivalent
• Basic Knowledge of Windows Based operating systems is required.
• Needs previous or current repair technician experience.
• A certified preferred or equivalent repair experience with laptops and/or Chromebooks.
• Must have demonstrated technical competency.

Essential Skills:

• Pays close attention to detail to identify order discrepancies and resolve issues with variances.
• Needs ability to focus on detail and work under pressure.
• Ability to take initiative and work independently.
• Must be hands-on with ambition and drive to succeed - Makes things happen.
• Must be goal oriented and accustomed to achieving results through teamwork.
• Must have good time management skills.
• Must be a fast learner and have good retention and memory

Competencies:

• Shows determination to achieve excellent results
• Strong attention to detail
• Strong punctuality and reliability/attendance
• Ability to communicate effectively
• Willingness to work overtime weekdays as needed; Saturday overtime may be required at times

Working Conditions

Must be able to tolerate moderate to high noise levels in a repair depot environment. Individuals may need to stand for an extensive period of time while working; to reach over shoulder heights; bend or stoop below the waist; repetitive wrist, hand, or finger movement; occasional lifting up to 25 pounds.