What are the responsibilities and job description for the Field Service Engineer position at SMT GB?
About the Role:
We are looking for a Field Service Engineer to be based from our Warrington Depot, covering Manchester.
The focus of this role is to ensure we deliver a first class service to both internal & external customers. To actively seek revenue opportunities and discuss these with customers, Customer Support Representative's and your Line Manager.
What you will be doing:
Knowledge, Skills, And Experience
In order to set you up for success, we look for the following skills and experience:
What We Offer You
In addition to a competitive salary, you will have access to the following benefits:
We are looking for a Field Service Engineer to be based from our Warrington Depot, covering Manchester.
The focus of this role is to ensure we deliver a first class service to both internal & external customers. To actively seek revenue opportunities and discuss these with customers, Customer Support Representative's and your Line Manager.
What you will be doing:
- Service and repair Volvo construction equipment or miscellaneous equipment
- Identify mechanical problems, using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer
- Carrying out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions
- Work in line with quotations and time guides, highlighting to management where additional work may be required
- Ensure software updates are installed as new versions are released
- Complete tablet inputs, electronic reports and timesheets in ‘real time' providing comprehensive details of the work undertaken
- Order parts for your work as necessary and to return parts in a clean condition and at the time of job completion
- Able to work overtime as and when required and to honour reasonable call out requests
- Attend any relevant product or systems training courses
Knowledge, Skills, And Experience
In order to set you up for success, we look for the following skills and experience:
- A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (i.e. NVQ 3/C&G)
- Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics
- Advanced diagnostic and trouble shooting skills and comprehensive understanding of hydraulics, electrics and EATS
- Ability to communicate efficiently with colleagues, management and customers
- Work with a cost conscious mindset to ensure maximum profitability
- Ability to problem solve and high level of diagnostic skills
- Confident using computer systems and outlook
- High levels or attention to detail
- Conscientious in all aspects of the job
- Highly responsible, reliable, honest and trustworthy
- Ability to understand technical literature/systems
- Experience of Welding and Fabrication
What We Offer You
In addition to a competitive salary, you will have access to the following benefits:
- 5% Employer Pension contribution
- 25 days annual leave Bank Holidays
- Cycle to Work Scheme
- Life Assurance 4 x annual salary
- Yulife - Wellbeing App offering discounts and vouchers
- Financial/Physical/Mental Health Counselling and Coaching sessions
- Free Will writing service
- EAP, which includes 24/7 Doctor access
- Healthshield - Cashplan for all employees
- Family Friendly policies
- Company events