What are the responsibilities and job description for the Customer Service Representative position at Smurfit Westrock / Victory Packaging Harrison?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional support and assistance. Your primary goal will be to ensure customer satisfaction by addressing inquiries, resolving issues, and delivering a positive experience through effective communication.
Duties
- Respond promptly to customer inquiries via phone, email, or in-person.
- Provide accurate information regarding products and services.
- Assist customers with order processing, returns, and exchanges.
- Handle cash transactions and maintain accurate cash handling procedures.
- Document customer interactions and maintain detailed records in the system.
- Collaborate with team members to resolve complex issues and improve service delivery.
- Uphold company policies and procedures while ensuring compliance with regulations.
- Maintain a clean and organized office environment.
Qualifications
- Previous experience in customer service or a related field is preferred.
- Strong office skills including proficiency in Microsoft Office Suite.
- Excellent phone etiquette and communication skills in English; bilingual or multilingual abilities are a plus.
- Ability to handle cash transactions accurately and responsibly.
- Strong problem-solving skills with a focus on customer support.
- A positive attitude and the ability to work well under pressure in a fast-paced environment.
- High school diploma or equivalent required; further education is an advantage.
Join our team today and help us create memorable experiences for our customers!
Job Type: Full-time
Pay: $20.00 - $28.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Shift:
- Day shift
- Morning shift
Ability to Commute:
- Memphis, TN 38118 (Preferred)
Ability to Relocate:
- Memphis, TN 38118: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $28