Project Manager - IT Solutions Specialist

Job Overview

As a ServiceNow Implementation Lead at SMX Services & Consulting, Inc., you will be responsible for the successful planning, execution, and delivery of ServiceNow implementation and integration projects. This role involves managing project scope, budget, and timeline while ensuring alignment with business objectives and compliance with ITIL best practices. The ideal candidate will have a strong background in ServiceNow modules, including ITSM, ITOM, HRSD, CMDB, and custom applications.

Main Responsibilities:

• Lead end-to-end ServiceNow projects, from initiation to project closure, ensuring alignment with organizational goals and customer expectations.
• Develop and manage project plans, including scope, schedule, resource allocation, and budget management.
• Collaborate with business analysts, developers, and stakeholders to define project requirements and deliverables.
• Oversee the configuration, testing, and deployment of ServiceNow solutions, including workflow automation, dashboard creation, and custom module development.
• Utilize Agile and Waterfall methodologies to manage project tasks and maintain documentation through ServiceNow Project Portfolio Management (PPM) and other project management tools.
• Implement ITIL-based processes for Incident, Problem, Change Management, and Service Request Management.
• Facilitate regular project meetings, including status updates, risk management discussions, and issue resolution sessions.
• Establish and track Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to measure project success.
• Provide training and support to end-users and stakeholders to enhance adoption and utilization of ServiceNow tools.
• Maintain clear and consistent communication with stakeholders, providing detailed status reports and project updates.