What are the responsibilities and job description for the ServiceNow Aternity Expert position at SMX Services & Consulting, Inc.?
Job Summary
SMX Services & Consulting, Inc. is looking for an experienced Data Analyst III Specialist to join our team.
The ideal candidate will have expertise in Aternity End User Experience Monitoring and ServiceNow software, as well as excellent analytical and problem-solving skills.
- Develop and maintain Aternity dashboards and create self-healing scripting capabilities for IRS systems.
- Provide ServiceNow Subject Matter Expertise (SME) to proactively identify and resolve enterprise-level deployment or software defects.
- Collaborate with IRS UNS Service Providers to automate and streamline defect resolution processes.
- Create and deliver technical documentation, operating manuals, SOPs, and knowledge articles for Aternity dashboard development and support.
- Conduct Service Desk technician-level training on system use and support.
- Lead the integration of Aternity auto-ticketing capabilities within ServiceNow, including documenting actions and creating programming solutions.
- Plan, document, develop, and implement Aternity monitoring capabilities, including resource baselines and reporting requirements.
- Participate in meetings, attend training sessions, and support ServiceNow Technical Operations Support including plans, procedures, and migration strategies.
Responsibilities
- Bachelor's degree in Information Technology or related field, or equivalent industry experience.
- Microsoft Certified Solutions Expert (MCSE): Productivity Solutions Expert certification.
- CompTIA Network certification.
Skills and Competencies
- Advanced knowledge of Aternity software and its integration with ServiceNow.
- Strong analytical skills to identify, track, and resolve enterprise-level defects.
- Proficiency with Microsoft technologies, including Word, Excel, PowerPoint, Project Access.
- Excellent customer service skills, with strong verbal and written communication abilities.
- Ability to work independently and collaborate with IRS stakeholders and Service Providers.
