Customer Service Representative

Snake River Pool & Spa, one of Idaho’s leading pool and spa companies, has been serving Southern Idaho since 1978. Known for exceptional service, glowing reviews, and award-winning excellence, our team includes long-term employees who have been with us for over 20-30 years. We’re now looking for a dedicated Customer Service Associate to join our winning team! 

Position Overview

As a full-time Customer Service Associate, you’ll be the face of Snake River Pool & Spa, providing top-tier customer service, troubleshooting water and equipment concerns, and assisting with pool and spa maintenance solutions. This is a hands-on role that involves learning specialized knowledge about our products and services, with full training provided.

Key Responsibilities

• Greet customers warmly and assist them in a friendly manner.
• Handle cash transactions accurately and efficiently, ensuring proper cash handling procedures.
• Utilize basic math skills for processing transactions and managing cash register operations.
• Engage in upselling techniques to promote additional products or services.
• Maintain stock levels and assist with inventory management.
• Conduct product demonstrations to educate customers about features and benefits.
• Address customer inquiries and resolve issues promptly to ensure satisfaction.
• Collaborate with team members to achieve store goals and enhance customer service.
• Analyzing pool and spa water and recommending treatment options.
• Troubleshooting water and equipment issues.
• Flexing between our Boise, Meridian, and Nampa locations.

What We’re Looking For

• Strong customer service skills with the ability to communicate effectively.
• Proficient in cash handling and basic math for accurate transaction processing.
• Experience in upselling and retail math to maximize sales opportunities.
• Ability to stock merchandise efficiently while maintaining organization.
• Familiarity with cash register operations and point-of-sale systems.
• Experience conducting product demos to engage customers effectively.
• A positive and professional demeanor.
• Ability to work independently and as part of a team.
• Valid driver’s license and clean driving history.
• Ability to lift heavy objects safely and responsibly.
• Basic computer skills.

Why Join Us?

We offer a supportive work environment, long-term growth opportunities, and a competitive compensation package:

• Starting Pay: $16/hour commissions upon completion of Bioguard training module ($16-$20/hour expected).
• Benefits:
• Health, dental, and vision insurance.
• Paid time off.
• Retirement plan.
• Merit raises and advancement opportunities.
• Training provided on products and procedures.

Job Details

• Schedule: 8-hour shifts, 40 hours per week, including at least one weekend day.
• Work Location: In-person across our Treasure Valley locations.
• Benefit Conditions: Full-time eligibility; waiting period may apply.

Become part of our legacy of excellence at Snake River Pool & Spa. Apply today!

Important Notes:

ANY OFFER OF EMPLOYMENT IS SUBJECT TO THE SUCCESSFUL COMPLETION OF A PRE-EMPLOYMENT DRUG SCREEN.

This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned to meet the ongoing needs of the organization.