What are the responsibilities and job description for the Outdoor Pursuits Activities Concierge position at Snake River Sporting Club, a Noble House Resort?
About the role: The OP Concierge team is the first line of interaction for information, reservations, and recommendations for member events, programs and activities on site and around the Jackson Hole/Teton area. In addition, they strive to meet the wishes of our residence owners by facilitating their visitation needs across all activities.
We Are:
Snake River Sporting Club is a luxurious retreat that combines the beauty of nature with high-end amenities and activities. The property includes a private golf club, residences, and homes in a vacation rental pool. Covering nearly 1,000 acres, Snake River Sporting Club includes a world class golf course designed by Tom Weiskopf ranked second in the state, an equestrian center, first-rate fishing, and a working ranch, offering a unique combination of amenities and experiences.
In partnership with Snake River Sporting Club, Noble House is also excited to announce a new full-service luxury hotel opening on property, The Sylvan Lodge. Located in the heart of the community, The Sylvan Lodge will feature hotel rooms and condos with unparalleled access to the outdoors, stunning views from a rooftop patio, a 10,000-square-foot in-building wellness center and spa, and all of the services and amenities one would expect from a luxury resort. The Sylvan Lodge offers all the natural beauty of the area while remaining a tranquil retreat, just a stone's throw from Jackson Hole. OUR CULTURE | Individual Distinction, Collective Soul The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. What makes us unique lies within our team. We are a group of individuals that share a passion for hospitality. We let our personalities shine, and we like to have fun. As a Housekeeping Room Attendant at Snake River Sporting Club, you will play a crucial role in maintaining the cleanliness and presentation of member homes and guest rooms to the highest standards. Your attention to detail and commitment to excellence will contribute to creating a luxurious and welcoming environment for our guests.
Requirements:
Responsibilities: Include, but are not limited to:
- Handle lines of communication such as email, phone, and SMS messages; advise as needed, and take action to relay information to appropriate departments.
- Assist in itinerary planning by suggesting activities and excursions relevant to their lifestyle and wishes.
- Update personal profiles on members to refer to individual preferences that can be shared amongst the team in order to take better care and anticipate the member’s needs.
- Have knowledge of all services, activities, and accommodations that are offered so as to ensure high quality communication.
- Stay current on occupancy, arrivals, and departures
Requirements:
- Ability to form relationships and effectively communicate with members and their guests.
- 1 year of Front Desk/Concierge experience.
- Have knowledge of area attractions, activities, restaurants, social and community events, to share with members & their guests.
- Strong social skills; in person and on the phone.
- Excellent organizational skills and the ability to follow through with everyday tasks.
- Demonstrate problem solving skills with patience and accountability.
- Must be able to speak, read, write, and understand English.
- Adhere to personal grooming and uniform standards as per Roaring Fork Club policies.
BENEFITS:
- Competitive pay
- Health and retirement benefits
- Employee Housing based on availability
- Staff discounts on hotel services
- Access to club amenities and activities such as golf, tennis, raquetball, horse riding, hiking trails, fishing, cross-country/nordic skiing, heli skiing and more
- Discounted ski pass to: JHMR, Snow King, and Targhee
- F&B/Retail discounts
- Outdoor Prolink membership and employee discounts
- Nationwide discounts for travel, events, cruises, ski resorts, shows, sports, concerts, amusement/theme parks etc through Working Advantage
- Access to employee discounts to all of our sister properties through Noble House
EEO STATEMENT FOR NOBLE HOUSE Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.
