What are the responsibilities and job description for the Director of Club Operations position at Snap Fitness?
About Snap Fitness
Snap Fitness is dedicated to helping individuals achieve their health and fitness goals in a welcoming and supportive environment. We are seeking a dynamic Director of Club Operations to oversee three Snap Fitness locations. This leader will drive membership growth, team engagement, and operational excellence while ensuring an outstanding member experience.
ResponsibilitiesClub Operations & Team Leadership
- Oversee daily operations across three locations, ensuring consistent service excellence and team performance.
- Lead, motivate, and develop staff through ongoing training, coaching, and performance evaluations.
- Maintain high standards for customer satisfaction, facility maintenance, and revenue growth.
- Manage the recruitment, hiring, and onboarding of club staff.
- Conduct weekly facility inspections to ensure cleanliness, equipment maintenance, and safety.
- Ensure adherence to Snap Fitness systems, processes, and best practices.
Sales & Membership Growth
- Develop and implement strategies to drive membership growth and personal training sales.
- Achieve and exceed sales goals, including new memberships, renewals, and training packages.
- Track and follow up on new leads via Snap Fitness’ CRM (web, walk-ins, phone, email).
- Monitor and follow up on failed payments to recover lost revenue.
- Work with the Director of Sales and Marketing to organize community events and marketing initiatives to increase brand awareness.
- Implement member engagement programs to boost retention and satisfaction.
Personal & Group Training Development
- Recruit, onboard, and develop high-performing personal trainers.
- Work with Club Managers to ensure training consultations for new members.
- Implement and promote training programs, packages, and workshops to enhance personal and group training offerings.
- Ensure compliance with Snap Fitness pricing, policies, and utilization of tools (Glofox, scheduling systems).
- Monitor training session availability and demand to optimize club resources.
Qualifications & Skills
- Experience in fitness club operations, personal training, or health & wellness.
- or business development.
- Proven track record in sales, revenue growth, and team leadership.
- Strong project management, organizational, and problem-solving skills.
- Excellent interpersonal, written, and verbal communication abilities.
- Ability to thrive in a dynamic, fast-paced environment.
- High professionalism, integrity, and strong work ethic.
- Proficiency in Google Workspace (Drive, Sheets, Docs, Calendar).
- Passion for fitness, health, and industry trends.
- (Preferred) Experience in fitness club operations, personal training, or health & wellness.
Compensation & Benefits
- Competitive base salary performance-based bonuses
- 2 weeks PTO
- Retirement plan with 3% company match
- Health & Dental Insurance
- Paid training
Why Join Snap Fitness?
This is an exciting opportunity to lead and shape the success of three thriving fitness clubs. If you’re a results-driven leader with a passion for fitness and team development, we’d love to hear from you!
Next Steps:
To apply, please submit your resume and a cover letter detailing your experience and interest in this role.
Job Type: Full-time
Pay: $65,000.00 - $80,000.00 per year
Work Location: In person
Salary : $65,000 - $80,000
