What are the responsibilities and job description for the Instructional Analyst position at Snapcommerce Holdings, Inc. DBA Super (Super.com)?
A company is looking for an Instructional & Enablement Analyst to enhance customer service training and performance.Key ResponsibilitiesDesign and develop engaging training materials for agent successConduct regular audits of customer interactions and provide feedback for performance improvementsCollaborate with subject matter experts to create and update training contentRequired Qualifications1 years of experience in designing and implementing training materials in a call center environmentProven experience collaborating with Quality teams to enhance training effectivenessStrong ability to analyze data and make data-driven adjustments to training programsKnowledge of customer service best practices, preferably in Fintech or Travel industriesExperience maintaining organized training resources for easy access and reference
