What are the responsibilities and job description for the Operations Specialist position at Snapdocs?
The Operations Specialist is responsible for providing product support and assisting with product transactions on mortgage closing documents to ensure a smooth experience for all Snapdocs users. A top notch Operations Specialist can work at a fast pace, is self motivated and is passionate about providing positive experiences for our customers.
- Performs tasks in the document processing queue including: Classifications, Annotations, QC, eNotes, RON, and Post-Close QC
- Raise questions, and resolve common issues that occur during the duration of transactions and escalates when necessary
- Engage in 1:1s with their Supervisor bi-weekly
- Engage in team meetings weekly
- Assists with special projects as needed
Behaviors/Attributes for ADA and employee relations purposes:
- Maintains regular and punctual attendance
- Works overtime as assigned
- Works cooperatively with others
- Works in a remote (quiet environment)
- Has a functioning high-speed internet connection
- Complies with all company policies and procedures
- Shows up to meetings on time, ready to listen & participate
- Manages a calendar/schedule and raises concerns to managers if there is a conflict
Minimum Qualifications:
- High school diploma required
- Typically requires a minimum of 1-2 years of related customer service experience
- Strong written and verbal communication skills
- Ability to learn new computer system applications
Knowledge/Skills/Competencies:
- Detail oriented
- Ability to multitask, stay focused and self-manage in a fast paced environment where change is prevalent
- Empathetic & patient; has the ability to see things from others perspective, especially when problems arise
- Results oriented and self-motivated to consistently meet expectations in productivity and quality
- Positive with a natural drive to help people, customer service experience is a bonus
- Curious and has a learning mindset; eager for feedback
- Thrives in a team environment
This is a remote role, please take note the working hours will be 10:30 am - 7:00 pm MST.
If you are located in NY, CA, WA or MA, the salary range for this role is $23.70 - $32.07 an hour. For all other locations, the range is $18.80 - $25.43 an hour. As a new hire, your starting salary will likely be between the 25th percentile and the midpoint of the range; however, all offers are based on the successful candidate’s experience and qualifications.
Salary : $19 - $25
