What are the responsibilities and job description for the Software Account Manager position at Snapsheet?
Job Title: Software Account Manager
Company: Snapsheet
Job Location: Remote
Job Type: Full-time
About Snapsheet: Snapsheet exists to simplify claims. We leverage our expertise in virtual estimating and innovative claims management technology, transforming the end-to-end claims process - delivering faster, modern experiences for claims organizations of all sizes.
Job Overview
As an Account Manager at Snapsheet you produce, nurture, and grow client relationships with top insurance carriers, insurtechs and TPAs utilizing Snapsheet’s claims software.. With your experience in P&C Insurance claims, you understand the unique challenges Snapsheet’s clients face and advocate for the Snapsheet solutions that can make their lives simple.
Equally, you immerse yourself into Snapsheet by completely understanding the capabilities of our products and team. As an Account Manager, you are the glue between our clients & Snapsheet and will be the primary contact for customer issues/questions. As such, you work extremely close with our leaders to make sure we are always providing best in class solutions for our clients.
Responsibilities
- Own and develop trusted relationship with customer by understanding customer priorities and roadmap
- Track success metrics and review monthly metrics reports with Customers including SLA targets and actuals, volumetric, performance data, major issues and outages
- Proactively mitigates potential risks internally and externally
- Work closely with service colleagues(S&I, training and support) on assigned accounts to develop to ensure client success and satisfaction.
- Extract, analyze, and assess client business needs and workflows while making consultative recommendations
- Act as a conduit between customer and product team to communicate customer feature requests and product gaps
- Make recommendations on system configuration to support a client’s business goals and objectives
- Identify upsell opportunities and collaborate with the partnership and sales team to drive ancillary revenue
- Work across the firm to drive resolution of identified issues and escalate issues where appropriate
- Provide internal feedback on existing features and contribute to the design of new features.
- Articulate client needs objectives and work across the firm to develop and propose solutions
- Maintain regular contact with key decision makers and stakeholders to ensure customer’s desired outcomes are well understood, documented and monitored
Qualifications
- Bachelor's Degree Required
- Strong understanding of P&C claims process
- 3 years of relevant experience working for or with claim organizations
- B2B Client Services background within P&C industry
- P&C claims experience
- Ability to work cross functionally and collaborate with others
- Critical thinker and self starter
- Excellent communication skills
Total Benefits
- Medical, dental and vision insurance through Blue Cross Blue Shield
- Flexible PTO and scheduling
- 4% 401k match program
- Monthly internet stipend
- Employee Assistance Program: offers 6 visits with trained counselors per life incident
- Yearly in-person events including our annual Summit and Roadshows
- Computer and equipment provided
- Snapsheet SWAG and mailers
Snapsheet is an equal opportunity employer.
