What are the responsibilities and job description for the Bank Operations Specialist position at SNB?
Ready to be part of a strong financial team that thrives on accuracy and operational excellence?
At Security National Bank, if there is one belief we hold together as a team, it’s that everything matters. From the words we say, to the way we dress, to the decisions we make and the actions we take – every single thing we do matters. Why? Because we recognize the inherent value of each individual, and the potential of what each person can become. We realize every one of life’s interactions is an opportunity to help someone reach that potential. This is why we treat even the smallest details of life and banking with careful thought and attention. If you aspire to do the same, we’d like you to advance your career with us at SNB.
In this role, you will play a key part in safeguarding our clients by reviewing account transactions for fraudulent activity, ensuring the accuracy of account maintenance, and reconciling internal accounts. This position involves daily workflow management, including updating customer information, processing maintenance requests, and supporting the team in various operations.
Values Matter. We are searching for a motivated individual who has strong values, a great work ethic, and an understanding of credits and debits. A keen eye for detail alongside a blend of technical expertise are critical in this role. Our ideal candidate enjoys minimal downtime, new challenges each day, and can multitask. If you're proactive, meticulous, and want to be part of a dynamic team ensuring smooth and secure banking operations, come join us!
JOB DESCRIPTION:
- Process and review workflow items for accuracy and completeness.
- Update customer information in bank software and follow up with retail staff on errors or missing documents.
- Manage account maintenance requests, including closures, changes, and updates.
- Review and decision transactions in the Check Fraud System.
- Provide backup support for the Deposit Operations team, including CD/IRA management and ACH affidavits.
- Balance daily funds and review various daily reports.
Required for this position: Strong analytical and problem resolution skills. Excellent attention to detail, general understanding of accounting and balancing, ability to identify missing items, advanced organizational skills, ability to work under deadlines, independent thinking, self-motivation, strong oral and written communication skills.
EDUCATION AND EXPERIENCE:
- Previous banking operations experience.
- Accuracy and meticulous attention to detail required
- Excellent oral, written, and interpersonal communication skills
- Ability to navigate multiple computer systems and programs with working knowledge of Word and Excel
- Ability to manage multiple requests simultaneously, meet deadlines, and show flexibility to change direction when needed
- Team-oriented and the ability to work collaboratively across all levels of the organization
- Service-oriented, polite, and respectful
- Advanced problem-solving and analytical skills
- Ability to take direction and instruction and follow through independently until project completion
HOURS:
Regular business hours, Monday through Friday.
BENEFITS:
We offer a comprehensive benefit package to our employees including medical, dental, short and long term disability, life insurance, paid time off, a wellness program, and a 401(k) savings plan at hire for future financial protection.
ABOUT SECURITY NATIONAL BANK:
Security National Bank was chartered in 1884 in Sioux City, Iowa; founded on the time-tested principles of integrity, honor, open-mindedness, efficiency, good humor, respect, duty, and human connection. These principles served as guideposts that enabled SNB to withstand the economic panic of the late 1800s, the Great Depression, two World Wars, and the farm crisis — and emerge as the region’s most established and trustworthy locally owned bank. We believe what was worth doing well yesterday is still worth doing well today. People change and banking changes, but our time-tested principles remain. To this day, we believe that doing what’s right is the only way to take care of customers, empower businesses, cultivate growth, inspire our community, and accomplish the remarkable.
Security National Bank is an Equal Opportunity, Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, or veteran status.
LEARN MORE:
https://www.snbonline.com/mattertoday
LOCATION:
Sioux City, IA
Main Bank
