Digital Banking Assistant

Do you have a passion for digital banking and enjoy supporting customers and assisting them with their banking needs?

At Security National Bank, if there is one belief we hold together as a team, it’s that everything matters.  From the words we say, to the way we dress, to the decisions we make and the actions we take – every single thing we do matters.  Why?  Because we recognize the inherent value of each individual, and the potential of what each person can become.  We realize every one of life’s interactions is an opportunity to help someone reach that potential.  This is why we treat even the smallest details of life and banking with careful thought and attention.  If you aspire to do the same, we’d like you to advance your career with us at SNB.

We are seeking an experienced and motivated individual to assist with the administration and support of the bank’s Commercial and Retail digital products, including ACH Origination platforms, online banking and associated services. This position will provide backup support to the Digital Services Officer, assist with customer as well as employee training, in addition to collecting data for various reporting and audits.

Values Matter.  We stand for excellent service and care about doing what’s right.  We are looking for an individual with strong attention to detail, who has strong values, a great work ethic alongside a blend of technical expertise, client engagement skills, and the ability to streamline digital banking processes. If you have a passion for digital banking and enjoy helping commercial clients, this could be the perfect opportunity for you!

KEY RESPONSIBILITIES:

• Assist with the management of commercial digital banking products such as Business eBanking, Positive Pay, ACH Origination, Cash Management, and Remote Deposit Capture.
• Provide support in the implementation, maintenance, and troubleshooting of these services.
• Troubleshoot and resolve issues promptly to ensure a positive client experience.
• Work with cross-functional teams to assist with the rollout of new digital products and services.
• Assist in conducting online banking reviews and support pricing assessments.
• Participate in training sessions for new employees, offering guidance on digital banking systems and processes.
• Provide ongoing support to ensure a smooth transition for new team members.
• Provide backup support to the electronic banking center as needed, including answering incoming customer calls as needed.

Required for this position: Excellent customer service and problem resolution skills. Excellent attention to detail, strong understanding of workflows, ability to identify missing items, advanced organizational skills, ability to work under deadlines, independent thinking, the ability to visualize cause and affect relationships of data and documents, analytical skills, clear and concise reporting, self-motivation, strong oral and written communication skills, as well as demonstrated teamwork.

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent
• Knowledge of electronic banking responsibilities including deposit regulations, ACH processing, online banking, mobile banking, remote deposit, and others
• Customer service experience
• Accuracy and meticulous attention to detail required
• Excellent oral, written, and interpersonal communication skills
• Ability to navigate multiple computer systems and programs with working knowledge of Word and Excel
• Ability to manage multiple requests simultaneously, meet deadlines, and show flexibility to change direction when needed
• Team-oriented and the ability to work collaboratively across all levels of the organization
• Service-oriented, polite, and respectful
• Advanced problem-solving and analytical skills
• Ability to take direction and instruction and follow through independently until project completion

HOURS:

Regular business hours, Monday through Friday.

BENEFITS:

We offer a comprehensive benefit package to our employees including medical, dental, short and long term disability, life insurance, paid time off, a wellness program, and a 401(k) savings plan at hire for future financial protection.

ABOUT SECURITY NATIONAL BANK:

Security National Bank was chartered in 1884 in Sioux City, Iowa; founded on the time-tested principles of integrity, honor, open-mindedness, efficiency, good humor, respect, duty, and human connection.  These principles served as guideposts that enabled SNB to withstand the economic panic of the late 1800s, the Great Depression, two World Wars, and the farm crisis — and emerge as the region’s most established and trustworthy locally owned bank.  We believe what was worth doing well yesterday is still worth doing well today. People change and banking changes, but our time-tested principles remain.  To this day, we believe that doing what’s right is the only way to take care of customers, empower businesses, cultivate growth, inspire our community, and accomplish the remarkable.

Security National Bank is an Equal Opportunity, Affirmative Action Employer.  Applicants are considered for all positions without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, or veteran status.

LEARN MORE:

https://www.snbonline.com/mattertoday

LOCATION:

Sioux City, IA

Main Bank