Head Customer Service Representative

Are you looking for a position with a company where you can showcase your leadership in banking?

At Security National Bank, if there is one belief we hold together as a team, it’s that everything matters.  From the words we say, to the way we dress, to the decisions we make and the actions we take – every single thing we do matters.  Why?  Because we recognize the inherent value of each individual, and the potential of what each person can become.  We realize every one of life’s interactions is an opportunity to help someone reach that potential.  This is why we treat even the smallest details of life and banking with careful thought and attention.  If you aspire to do the same, we’d like you to advance your career with us at SNB.

As the Head Customer Service Representative (Head Teller), you are one of the Bank’s front-line ambassadors in delivering stellar customer service. You play a critical role for the Bank in representing our brand. The ideal candidate for this position is motivated to lead others, assist in training, has great organizational skills, and excellent attention to detail. Processing multiple transactions daily, it’s imperative you work accurately, quickly, and with a smile. In this role, it’s essential to develop lasting relationships with our customers both internally and externally while promoting our bank services and products through referrals.

Values Matters. We are looking for a self-driven individual who enjoys leading the team through various retail necessities and customer needs. This role requires a team-oriented individual with a “can-do” attitude who can proactively step up and offer assistance when needed. 

JOB DESCRIPTION:

• Perform all teller duties. (cash services, transactions, wires, etc)
• Serve as a mentor role model, and trainer for new CSRs, offering training and sharing best practices to foster their development and improve team performance.
• Take initiative in training sessions and team meetings, sharing knowledge and strategies to elevate overall service standards.
• Demonstrate leadership qualities by setting a positive example for peers and encouraging a collaborative team environment.
• Proactively identify areas for improvement within customer service processes and contribute suggestions to management.
• Coordinate work schedules for staff and coordinating lunches.
• Identify customer needs through qualifying questions and refers customers to appropriate products and services.
• Approval override for transactions over a teller’s limit.
• Review branch audit checklists to ensure proper completion of tasks, reports and logs.

Required for this position: Exceptional customer service and problem resolution skills. Excellent attention to detail, understanding of banking, ability to identify missing items, advanced organizational skills, ability to work under deadlines, independent thinking, analytical skills, self-motivation, strong oral and written communication skills, leadership skills and demonstrated teamwork.

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent
• Previous bank teller experience
• Cash handling experience
• Customer service experience
• Accuracy and meticulous attention to detail required
• Excellent oral, written, and interpersonal communication skills
• Ability to navigate multiple computer systems and programs with working knowledge of Word and Excel
• Ability to manage multiple requests simultaneously, meet deadlines, and show flexibility to change direction when needed
• Team-oriented and the ability to work collaboratively across all levels of the organization
• Ability to lead and collaborate with team member on daily tasks
• Service-oriented, polite, and respectful
• Advanced problem-solving and analytical skills
• Ability to take direction and instruction and follow through independently until project completion

HOURS:

Some extended business hours to include Saturday mornings.

BENEFITS:

We offer a comprehensive benefit package to our employees including medical, dental, short and long term disability, life insurance, paid time off, a wellness program, and a 401(k) savings plan at hire for future financial protection.

ABOUT SECURITY NATIONAL BANK:

Security National Bank was chartered in 1884 in Sioux City, Iowa; founded on the time-tested principles of integrity, honor, open-mindedness, efficiency, good humor, respect, duty, and human connection.  These principles served as guideposts that enabled SNB to withstand the economic panic of the late 1800s, the Great Depression, two World Wars, and the farm crisis — and emerge as the region’s most established and trustworthy locally owned bank.  We believe what was worth doing well yesterday is still worth doing well today. People change and banking changes, but our time-tested principles remain.  To this day, we believe that doing what’s right is the only way to take care of customers, empower businesses, cultivate growth, inspire our community, and accomplish the remarkable.

Security National Bank is an Equal Opportunity, Affirmative Action Employer.  Applicants are considered for all positions without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, or veteran status.

LEARN MORE:

https://www.snbonline.com/mattertoday

LOCATION:

Sioux City, IA

Main Bank