What are the responsibilities and job description for the General Manager (GM) position at Snelgrove Ice Cream?

Base compensation varies depending on experience ($50,000 to $71,000 Yearly)

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Monthly bonus opportunities are available and are calculated as a percentage of store profits.

Full-Time

About Us :

Snelgrove Ice Cream has a rich history dating back to 1929 when Charles Rich Snelgrove founded the business in Salt Lake City, Utah. With a legacy of passion for ice cream, our family has been dedicated to creating memorable experiences for our community. After a brief hiatus, we proudly reacquired the Snelgrove name trademark in 2019 and reopened our shop in September 2021. We are excited to continue the tradition of serving delightful ice cream and creating lasting memories for our customers.

As Snelgrove aggressively grows the brand, significant growth opportunities are on the horizon. We are looking for a General Manager for a brand new store who values our rich history and is ready to contribute to the expansion of the Snelgrove Ice Cream family.

Job Description :

We are seeking a dynamic and motivated General Manager to lead our Snelgrove Ice Cream team. The ideal candidate will play a crucial role in managing our day-to-day operations, implementing growth strategies, and upholding the legacy of our brand. As the General Manager, you will be responsible for overseeing all aspects of the business, including staff management, customer service, financial performance, and maintaining the high-quality standards set by the Snelgrove family.

Responsibilities :

Oversee daily business operations, ensuring a smooth and efficient workflow.
Maintain the highest quality standards in product offerings and customer service.
Create and manage budgets to achieve financial goals.
Take an active role in store operations during peak business hours to ensure a seamless customer experience.
Recruit, hire, and train employees to uphold Snelgrove Ice Cream's service and quality standards.
Develop and mentor staff, fostering a positive and collaborative work environment.
Schedule staff effectively to meet operational needs.
Ensure exceptional customer service and satisfaction, responding to customer feedback and concerns.
Implement strategies to enhance the overall customer experience.
Analyze financial data and generate reports to monitor and improve business performance.
Implement cost-effective measures and revenue-generating initiatives.
Develop and implement growth strategies in line with the Snelgrove Ice Cream brand.
Identify and capitalize on business opportunities within the local community.
Build sales by exploring catering and wholesale opportunities in the area.

Requirements :

21 years of age or older with a minimum of 1 year management experience, including Profit and Loss management.

Available to work a minimum of 40 hours per week, including evenings and weekends.

Strong leadership qualities with the ability to motivate and mentor a team.

Ability to stand, bend, scoop, and regularly lift up to 40 pounds.

Detail-oriented, organized, and able to manage multiple priorities.

Passion for delivering exceptional customer service.

Proficiency with technology including POS software, Microsoft Office products, email, as well as other additional web-based programs such as inventory, hiring, and recruiting software.

A strong network and connection to the local community where the store is located.

Must complete a background investigation.

A job performance reference check is also required.

Benefits :

Opportunities for generous monthly bonuses based on business performance.

Health insurance and other employee benefits.

Employee discount on Snelgrove Ice Cream products.

Closed on Sundays.

If you have a passion for ice cream, a commitment to excellence, and the drive to lead a successful team, we invite you to join the Snelgrove Ice Cream family. Apply now and be part of a legacy that brings joy to generations!

Job Type : Full-time

Pay : $50,000.00 - $71,000.00 per year

Work Location : In person

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Salary : $50,000 - $71,000

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