Solution Center and IT Technician

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Solution Center and IT Technician Job Details:

Snell & Wilmer has a full-time opportunity for a Hybrid Solution Center and IT Technician in our Los Angeles Office.  This role requires the ability to develop effective working relationships with colleagues within and beyond IT Services, to ensure that a consistent, high-quality service.  This is a fast-paced and varied role, requiring excellent communication and customer service skills as well as a broad range of IT knowledge.

As a Hybrid Solution Center and IT Technician, you will be responsible for providing high-quality user support, troubleshooting IT issues, and maintaining hardware. This role requires a combination of Solution Center (remote/phone support) and on-site IT technician duties, ensuring efficient technology operations for attorneys, staff, and firm leadership. You will report directly to the Director of Learning & User Support and work with IT Management, software development/procurement and other user groups. 

This position is Monday through Friday with occasional overtime.  This role follows a hybrid schedule that combines remote support and on-site presence as needed.  Some after-hours availability may be required for system maintenance or urgent support.

Position responsibilities include, but are not limited to:

• Helpdesk Solution Center Support:
  • Document, track, and resolve tickets in the firm’s IT service management system.
  • Guide users through troubleshooting steps and escalate complex issues when necessary.
  • Assist with user account management, including password resets and access requests.

• IT Technician Support:
  • Provide first-level support via phone, email, and remote tools for software, hardware, and network-related issues.
    • Set up, configure, and deploy laptops, desktops, printers, and mobile devices.
    • Perform hands-on troubleshooting and repair for hardware, including workstations, peripherals, and docking stations.
    • Support AV and video conferencing equipment in conference rooms and courtrooms.

Experience and Qualifications:

• Strong Microsoft Office 2016/O365 skills required
• Law firm software preferred, but not required
• Excellent verbal and written communication skills
• The ability to investigate and troubleshoot issues
• Experience of working effectively within a team and collaborating with others to achieve a goal
• Demonstrable ability to think around issues and look at the wider picture to provide solutions through a variety of problem-solving techniques
• Drive, self-motivation, and ability to work under own initiative
• Sound knowledge and experience of supporting range of IT applications, platforms, and technologies
• Ability to communicate processes and procedures verbally clearly and accurately and in writing
• Develop professional and effective working relationships with customers and key stakeholders
• Deliver a high level of customer service

The pay range for this position is $28.00 to $31.50 per hour depending on experience. 

Snell & Wilmer offers a competitive performance-based compensation and a generous benefits package starting on your first day. The benefits package includes medical, dental, vision, disability, life insurance, 401K/profit sharing,  paid holidays, tuition reimbursement and paid time off including vacation time, personal time, and sick time where appropriate.  Snell & Wilmer values the principles of Diversity, Equity, and Inclusion. Be Seen, Be Heard, Be Valued, Belong. 

Snell & Wilmer is an Equal Employment Opportunity employer. 

Salary : $28 - $32