What are the responsibilities and job description for the Customer Account Coordinator position at SNI Companies?

Customer Account Coordinator

Boca Raton, FL (On-site)

The Customer Account Coordinator manages the Order Management process, ensuring efficient order flow and timely shipment. This role requires multitasking, strong technical and organizational skills, and effective communication with internal teams and customers. The coordinator will collaborate with the Customer Account Manager and Sales team to develop and implement policies that enhance operational efficiency and align with company objectives.

Responsibilities :

Process orders in alignment with customer ship windows while ensuring adherence to vendor compliance guidelines.
Prioritize tasks effectively to ensure timely order fulfillment and meet customer expectations.
Collaborate with various internal teams (purchasing, accounting, inventory) to address order issues, manage deadlines, and ensure smooth operations.
Coordinate routing with customers' logistics teams, ensuring that shipping requirements are met.
Track and report shipment status daily, identifying and addressing any issues proactively.
Stay informed about changes to vendor compliance requirements to avoid chargebacks and ensure all orders are processed correctly.
Perform other duties as assigned to meet business needs.

Qualifications :

At least 5 years of experience in customer service and order management.

Proficiency in Microsoft Office (Excel, Word, Outlook, especially Excel).

Attention to detail and a high level of integrity.

Excellent organizational skills and the ability to manage multiple tasks simultaneously.

Ability to work independently with sound judgment and decision-making skills.

Flexibility in working hours, including the ability to work overtime when required.

Work Environment & Physical Requirements :

Office-based environment with occasional exposure to noise or dust.

Ability to stand, walk, and use hands for extended periods.

Must be able to lift up to 35 lbs.

Flexible hours required to meet business demands.

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Job Snapshot

Employee Type Contract to Hire

Location Boca Raton, FL (Onsite)

Job Type Other

Experience Not Specified

Date Posted 03 / 06 / 2025

Job ID 388241

Remote No

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