Job Description

General Manager (GM)

All candidates will need to undergo a background check in order to obtain proper state-issued licensing.

The General Manager is responsible for overseeing the daily operations of the adult-use cannabis retail dispensary. This role requires strong leadership skills and experience in employee training, performance management, and building high-performing teams.

Key Responsibilities:

• Maintain and exceed all sales-related goals.
• Participate in weekly organizational meetings with the executive team to ensure goal and success alignment.
• Oversee all aspects of running the retail dispensary business unit, including inventory management, customer service, and conflict resolution.
• Coordinate with other business units for cross-reference, internal product delivery, and product development initiatives based on customer input and feedback.
• Lead initiatives to maintain and exceed sales-related goals, ensuring the dispensary remains competitive in the market.
• Provide superior customer service for vendors and guests.
• Organize and respond to all customer complaints, requests, concerns, suggestions, and act when necessary to resolve conflicts.
• Responsible for establishing and maintaining a comprehensive training program for all retail roles.
• Responsible for managing all personnel timekeeping, scheduling, performance reviews, disciplinary or corrective action, and any other HR-related policies and procedures the company has established.
• Responsible for conducting reoccurring leadership meetings to improve processes and communication.
• Lead the Assistant General Manager, Security Manager, Inventory Manager, and Team Leads, ensuring clear communication and effective supervision of all retail personnel.
• Serve as a mentor and resource for dispensary staff, maintaining a compliant, productive, and clean environment.
• Ensure that staff are well-informed about products, services, policies, procedures, industry news, and regulatory updates.

Requirements:

• At least 5 years of proven Retail/Hospitality Management experience.
• Previous cannabis industry experience (Dutchie/Metrc) is strongly preferred.
• Retail inventory management is a huge plus.

Additional Duties:

• Manage the Dutchie eCommerce platform, updating the Specials Menu Page and notifying staff and customers of new product drops.
• Work closely with the Inventory Manager and Purchasing Agent to handle the ordering and receiving of all inventories, ensuring the facility adheres to state regulations for cannabis operations.
• Communicate daily with Inventory Manager, who is responsible for managing a fully traceable inventory system, ensuring proper classification, storage, and reconciliation with METRC and Point of Sale (POS) systems.
• Key member of the specials team, tasked with determining promotional offers and ensuring proper First In, First Out (FIFO) processes for all cannabis products to maintain product freshness and quality.

This is a full-time position, requiring 100% on-site work and availability to work days, nights, weekends, and all federal holidays outside of Thanksgiving and Christmas Days.