What are the responsibilities and job description for the Commercial Service Manager position at Snider Fleet Solutions?
Snider Fleet Solutions is one of the largest commercial tire dealers and retread service providers in the nation. We are committed to excellence and recognize the dedication it takes to do a great job. If you take pride in your work and are passionate building teams and long-term relationships, we want you on our team! We go the extra mile in everything that we do!
Join Our Team as a Commercial Service Manager!
Snider Fleet Solutions is looking for a dynamic and results-driven Commercial Service Manager to provide the daily direction and distribution of work orders to technicians. In addition, the Commercial Service Manager provides oversight of work performed and ensures that proper safety procedures and processes are followed. Excellent interpersonal and leadership skills are vital for this role, as positive teamwork is important for business growth.
We Offer:
- Competitive salary
- Comprehensive benefits package including Medical, Dental, Vision, and Employer-Paid Life & Short-Term Disability
- 401(k) with company match
- Paid Time Off (PTO) & Paid Holidays
- Opportunities for professional development, skill growth, and career advancement
Qualifications:
- 5 years of experience assigning commercial service work orders to technicians
- Proficient in MS Office Suite and the able to learn other software (AS400, SAP, BTN, etc.)
- Commercial TIA certification
- Forklift Certification (or ability to obtain following employment)
- Prior knowledge or ability to learn, implement, and monitor state/federal OSHA regulations.
- Knowledge of OEM and aftermarket parts/suppliers within the transportation industry
- Valid Driver's License or state(s) equivalent and must be insurable to drive by company standards
Key Responsibilities:
- Receives, creates, assigns, and monitors all service work orders to technicians
- Responsible for the productivity of technicians, with a focus on monthly revenue goals
- Assist branch and operations manager with maintaining up to date employee administrative files
- Provides sales staff support and supervision through service quotes, product look-ups, alleviating any customer disputes or requests, etc.
- Manage customer scheduled fleet work, scrap tire analysis, and other customer needs
- Assist with warehouse duties (inventory, load/unload, barcoding, scan billing, etc.)
- Conducts daily reviews of Warehouse, Service Bays/Trucks, and Equipment in order to ensure safety, compliance, cleanliness, and organization
- Ensures proper branch opening and closing procedures are being followed
Skills and Abilities:
- Exemplary leadership, organizational, and time management skills
- Superior customer service and communication skills (both written and verbal) Ability to multi-task, work effectively under pressure and time constraints
- Demonstrate strong analytical thinking and business insight
- Reliable and dependable with self-initiative
Why Join Us? We value motivated individuals and are open to training the right candidate who demonstrates the skills, drive, and commitment to succeed! If youre ready to grow your career in a supportive and dynamic environment, wed love to hear from you!
Snider Fleet Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law
