What are the responsibilities and job description for the Customer Service Administrator position at Snikrep Navillus Consulting?
About the Role
We are seeking a detail-oriented Customer Service Administrator to join our team. This role combines administrative excellence with customer service expertise to ensure smooth operations and outstanding customer satisfaction.
Key Responsibilities
• Manage and respond to customer inquiries via phone, email, and chat platforms
• Process customer orders, returns, and refunds according to company policies
• Maintain accurate customer records and documentation in our CRM system
• Generate regular reports on customer service metrics and KPIs
• Coordinate with other departments to resolve complex customer issues
• Develop and maintain customer service protocols and documentation
• Train and support junior customer service team members
• Handle escalated customer concerns professionally and efficiently
Required Qualifications
• 2 years of customer service experience
• Strong proficiency in Microsoft Office Suite and CRM systems
• Excellent written and verbal communication skills
• Outstanding organizational and multitasking abilities
• Bachelor's degree or equivalent work experience
• Problem-solving mindset with attention to detail
Preferred Qualifications
• Experience in administrative role management
• Knowledge of customer service software platforms
• Background in process improvement and documentation
• Experience in team leadership or training
Compensation & Benefits
• Annual salary: $45,000 - $60,000, based on experience
• Comprehensive health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Professional development opportunities
• Remote work flexibility
Work Environment
• Full-time, 40 hours per week
• Monday through Friday, with occasional flexibility required
Qualified candidates should submit their resume and cover letter detailing their relevant experience and qualifications.
Salary : $45,000 - $60,000
