CSR In Training

CSR In Training

$32.10 Hourly

Job #16278

We have six (6) vacancies to fill now and are building a pool of qualified candidates we can continue to hire from over the next twelve (12) months. We strongly encourage you to submit a cover letter along with your application to help us understand why you would make a strong fit as a CSR on Team PUD. Applicant review will begin on April 4th, 2025, and selected candidates will be invited to move forward in the process. Applications will be continued to be accepted through April 11th, 2025, and additional candidates will be moved forward as needed.

Basic Responsibilities

Snohomish County PUD and the energy industry in general, is going through transformative changes. The ideal candidate will have the flexibility to adapt to change and quickly become proficient in new processes and procedures as they arise. They will also have the skills to assist our customers in navigating a variety of changes.

Participates in the Customer Service Representative New Employee Training (N.E.T.) program on the Call Center function. Performs the basic functions and responsibilities of the Customer Service Representative as needed for vacation, peak load, and sick leave relief in addition to providing relief, as available, in other classifications.

Minimum Qualifications, Required License(s), and/or Certification(s)

• High school graduate or equivalent.
• Valid Washington State Driver's License
• Successful completion of a word-processing/keyboarding test at 35 words per minute.
• Successful completion of a basic math test.
• Successful completion of a customer service skills test (including language, reasoning and reading skills).
• Successful completion of a computer skills test (such as Windows, email, calendaring, word processing and spreadsheet applications).
• Successful completion of an interview process.

Benefits

In addition to a competitive compensation program, Snohomish County PUD #1 offers a comprehensive benefits package. Employees and eligible dependents may enroll in medical, dental, vison hardware, basic life insurance, long-term disability, accidental death and dismemberment, voluntary term life, and retirement benefits (including PERS pension, 401(k), and a 457 plan). The Snohomish County PUD also provides an employee assistance program, tuition reimbursement, short-term disability, paid time off benefits starting at 20 days a year, plus 5 days of extended sick leave and 11 paid holidays. For more information on our benefits package please visit www.snopud.com/benefitoverview.

To Apply

Fully complete the online application at careers.snopud.com by no later than April 11, 2025

Snohomish County PUD #1 is an Equal Opportunity Employer of Minorities, Women, Disabled and Veterans

Job Type: Full-time

Pay: $32.10 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• Day shift

Ability to Commute:

• Everett, WA 98201 (Preferred)

Ability to Relocate:

• Everett, WA 98201: Relocate before starting work (Preferred)

Work Location: In person

Salary : $32