Case Management Administrative Assistant

Join our Snohomish County Human Services Team!

Purpose: 
Snohomish County Human Services is hiring one (1) qualified individual to support activities for the Case Management Program. Our team supports Case Managers who provide services to elderly and disabled clients in Snohomish County.
 
Position Perks:
Our program is growing rapidly, so we need to add the right people to join us. You will be part of a Team who shares the same tasks, but you will have discretion in how you organize your time and tasks. We are a progressive workplace as we utilize a hybrid remote and office environment. Case Management Administrative Assistants must work in the office a minimum of two days per week after the training period. The county offers excellent benefits and retirement. 
 
About You: 
You have the desire to provide excellent customer service to all, regardless of background or need. You will have the opportunity to engage in a variety of activities that include answering phones, processing mail, interacting with case managers and database entry.

You are compassionate, empathetic to those with service needs, have experience in various areas of customer service or service provision, and have strong verbal communication skills. You are collaborative and have attention to detail and excellent organizational skills.
 
To Be Considered:
Applicants must electronically submit an application through Snohomish County’s NeoGov site by 11:59 p.m. on the closing date. A resume and cover letter are required, along with a copy of your license.  When your application is complete, verify the information and make sure there is nothing missing. Be sure to verify your education and/or experience comply with the minimum requirements section of this posting. Click on APPLY & SUBMIT and then click on CHECK APPLICATION STATUS. If you have problems with your application, please contact NeoGov Application Support at 855-524-5627.
  
About Human Services:
Human Service Department mission is to help all person meet their basic needs and develop their potential by providing timely, effective human services and building community.
  
The Human Services Department includes 300 diverse, friendly and dedicated employees who benefit from outstanding benefits and competitive wages.  Employees are appreciated and have the opportunity to make a real difference in our community. Snohomish County is thriving and is a great place to live, work, play, and raise a family. We strive to not only provide a meaningful job, but a life-long career at Snohomish County.
  
Job Offers are contingent on successful completion of reference and background checks. Snohomish County will not sponsor or take over sponsorship of an employment visa for this opportunity. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States. 
  
Snohomish County Human Services strives to be an equitable and trauma-informed department. Our department believes every interaction, procedure, and policy provides an opportunity to build a pathway toward a more resilient and restorative Snohomish County.

Please reach out to Joeann Turck at joe.turck@snoco.org with any questions regarding this job posting.

BASIC FUNCTION

Assists case management staff with complex and confidential administrative support.

1. Acts as liaison between case managers and aides with clients and independent providers; initiates appropriate action regarding requests for services or complaints. 
2. Coordinates and schedules appointments and travel arrangements; maintains multiple case management calendars. 
3. Composes and formats letters, memos, forms and charts; proofs and edits material submitted by others for distribution; plans, organizes and coordinates meetings; takes minutes; transcribes, edits and finalizes minutes. 
4. Maintains custody of and processes confidential client and independent provider personnel information; establishes and maintains confidential files, working files, and legal documents; screens phone inquiries and refers calls to other staff members as appropriate; processes mail and sorts according to action taken.

1. Coordinates various reports and documents with other divisions, agencies, and offices as necessary. 
2. Provides information to the public, staff, and other departments regarding policies and procedures.
3. Coordinates special projects as assigned.
4. Attends professional seminars, training and meetings as required.
5. Performs related duties as required.

• case management
• conflict management and effective communication
• proper English, spelling, grammar, punctuation and word usage
• basic bookkeeping and recordkeeping
• computer technology
• office practices and procedures

• work under pressure and meet deadlines and cope with interruptions
• analyze and resolve work related problems
• exercise initiative and judgment and make decisions within scope of assigned authority
• communicate effectively both orally and in writing
• establish and maintain effective working relationships with public and private officials, other county employees and the general public
• operate computer equipment and applied software packages
• maintain necessary records and prepare required reports
• manage multiple tasks/activities while meeting specific deadlines
• maintain a high degree of accuracy with detailed information

SUPERVISION 
The employee reports to an administrative superior as assigned.  The supervisor establishes objectives, priorities and deadlines.  The work is reviewed through periodic meetings, status reports and by evaluation of results obtained.
 
WORKING CONDITIONS 
The work is performed in the usual office environment.

Snohomish County is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.
EEO policy and ADA notice

Salary : $58,497 - $71,122