INTERNAL ONLY - Technical Services Supervisor - Civil Service

BASIC FUNCTION 

The primary duties of this positions are in support of the Snohomish County Sheriff’s Office law enforcement support group. Responsibilities include supervising employees in the Records, Civil and Public Disclosure unit; providing services regarding civil and criminal court processes to law enforcement agencies and citizens; Finalizing policies and procedures for staff; supporting entry-level supervisors; and overseeing daily operations.

STATEMENT OF ESSENTIAL JOB DUTIES

Depending upon assignment, the incumbent may perform a combination of some or all of the following duties, which are a representative sample of the level of work appropriate to this position.

1. Supervise, coordinate, assign, and evaluate work of all unit staff; participate in making decisions regarding personnel issues; provide training for unit staff as necessary.
2. Process and maintain custody of confidential and sensitive office information and criminal history according to law; organize, maintain, and oversee master files of the unit and/or office.
3. Monitor, process, and verify time sheets for unit staff; schedule and coordinate staff time; prepare and monitor monthly unit schedule; prepare employee evaluations. 
4. Develop and recommend procedure changes; implement approved changes; maintain procedure manuals.
5. Provide information to the public and to other law enforcement agencies regarding services provided by unit; resolve technical problems and complaints of a non-criminal nature; direct inquiries to appropriate source for information.
6. Respond to various court orders; testify in court as needed; maintain caseload of unit duties as required by state statutes.
7. Maintain and process documents; prepare returns and affidavits; prepare and/or approve correspondence to attorneys, courts, law enforcement agencies, and the public in response to requests for services requiring in-depth knowledge of legal or regulatory requirements; review and approve office reports prepared by unit staff; research methods for improving service to customers.
8. Coordinate unit activities with other divisions and with outside law enforcement agencies to ensure optimum efficiency and the timely transfer of information.
9. Monitor unit finances; compile all related statistical and technical information; monitor the collection of fees for services; process funds related to court orders; responsible for balancing fees, preparing and making deposits of funds to the Treasurer’s Office; monitor purchases of unit supplies and equipment.
10. Supervise the issuance of concealed pistol licenses and the denial/approval of pistol transfers in accordance with federal, state and county statutes, rules and regulations.
11. Responsible for and may perform the duties of unit staff. 
    
    

    Two (2) years of current work experience in the Snohomish County Sherriff’s office is required and one (1) year supervisory experience of office support staff (within agency or outside of agency). Any equivalent combination of training and/or experience that provides the required knowledge and abilities. High School diploma or G.E.D. certificate. Must be a United States citizen, a lawful permanent resident, or a deferred action for childhood arrival (DACA) recipient as per RCW 41.14.100. Minimum 21 years of age, no maximum age.  Must pass job related tests.
 

LICENSING/SPECIAL REQUIREMENTS
 
Washington State Driver’s License, unrestricted except as to vision, is required at time of appointment.  
 
Must pass a Civil Service written examination and oral board interview. Your internal County file may be reviewed in the course of reviewing your application for promotion.

This is a promotional position for current employees of the Sherriff’s office only. 

KNOWLEDGE AND ABILITIES

Knowledge of:

• law enforcement support environment and a basic understanding all of three support units therein
• applicable computer systems, computer applications, and an intermediate knowledge of all Microsoft Windows systems
• law and WACs governing the Public Records Act
• law and WACs governing the review if a concealed pistol license or pistol transfer
• any other applicable work-related laws, codes, statues, and regulations
• legal terminology related to unit of responsibility, both civil and criminal
• multiple supervisory methods and techniques
• all applicable office practices and procedures  

Ability to:

• communicate effectively, both orally and in writing, with people regardless of age, sex, social, economic, cultural, or ethnic backgrounds, including hostile, angry, and distraught individuals
• shows effective leadership and training ability
• provide customer service
• maintain confidential records, both physically and electronically
• properly review and prepare records for on-site storage or archival storage
• establish and maintain effective interactive working relationships with County employees, staff of other agencies; and the public
• problem solve and use a variety of skills to analyze a situation
• exercise good judgment to make decisions on critical issues in stressful situations
• work independently under pressure, meeting deadlines and coping with interruptions
• hold yourself, and your unit, accountable for work product
• demonstrate interpersonal skills to promote a positive work environment
• demonstrate sensitivity to political issues and environments
• efficiently operate all computer equipment

SUPERVISION 

Employees receive direction from an office administrator as assigned.  Work is reviewed through periodic meetings, status reports, and by evaluation of results obtained.  Employees are responsible for the quality and quantity of work produced by unit staff.

WORKING CONDITIONS 

This position typically requires constantly focusing on a computer screen for two or more hours per day; precise control of fingers and hand movements; daily dealing with distraught or difficult individuals; daily crouching, bending, kneeling, and/or climbing; daily lifting, moving and/or retrieving documents weighing up to 35 pounds.  Work is performed in a shared office environment.  Driving is required to attend off-site meetings, responding to work location during emergency situations, and for call back.  Shift, holiday, and weekend work may be required.

 

Snohomish County is an Equal Employment Opportunity (EEO) employer.
Accommodations for individuals with disabilities are provided upon request.
EEO policy and ADA notice

Salary : $71,122 - $86,372