Guest Relations Coordinator (Part-Time)

Our Snooze

story

At Snooze, we do breakfast, but different (and this can be

updated with the new tag line once the brand work is complete). From Benedicts

to Bloodys— and everything in between—we’re always looking to turn your morning

upside down (in the best way possible). But our impact goes beyond the plate.

With every meal we serve, we’re dedicated to bettering both our communities and

our planet. Through Snooze Approved sourcing, we prioritize clean, responsibly

sourced ingredients—including cage-free eggs, respect for animal welfare, and

no added hormones or antibiotics. We’ve also given back over $1M to our local

communities and remain committed to reducing waste through recycling and

composting efforts in over half of our restaurants. Our commitment to making

the world a brighter place extends to our people—our Snoozers! From the moment

you step into our restaurants, we strive to create a safe, welcoming, and

transformative workplace where you can bring your best self every day. We know

that, just like pancakes, our people are better with passion, purpose, and

pride. Will you join us?

What does

your role bring to the table?

With the Guest as our true north, the Guest Relations Coordinator

part time) plays a critical role in ensuring the highest level of Guest

satisfaction and effectively representing the Snooze brand through consistent

and thoughtful interactions with Guests. By responding to inquiries, feedback

and questions regarding MySnooze Bennyfits program and other Guest related

issues we can ensure all Guests receive a best-in-class breakfast experience.

This role will be a brand steward and leader within the Snooze Mothership and

in our restaurants and is the primary point of contact for our Guests. They

will manage our Guest Experience and reputation through multiple touch points :

website, phone, email, reviews, social etc. And this role will be seen as the

Guest Relations expert helping us attract, maintain, and recover our Guests. As

the voice of the brand to our Guests, this role will not only engage with happy

and not so happy Guests but will ensure we capture relevant Guest feedback and

share with our operations teams in a way that makes us better. Lastly, this

role will require the ability to adapt to the fluid needs of a growing business

and possess critical thinking, intellectual curiosity to learn and the ability

to manage a project from inception to completion while operating with an

entrepreneurial mindset to get the job done with limited resources. The Guest

Relations Coordinator role is a critical player in the ever-changing Snooze

landscape.

The Position

specifics!

Taking on the role of the Guest Relations Coordinator isn’t just about

bacon and pancakes. The responsibilities of this position include :

• Represent Snooze’s compass values

across the many different channels (phone, email, website feedback, reviews,

social media, etc.) and amplifying our Snooze experience, recover upset Guests

and encourage happy Guests to continue frequenting our Snooze restaurants.

concerns or inquiries surrounding any topics related to Snooze such as MySnooze

Bennyfits program and Snooze restaurant experiences.

and social media post / messages (direct and public) using Sprinklr and Sprout

Social.

systems based on documented processes and procedures, such as Zendesk, Sprinklr,

Punchh, Toast, OLO, SVS and Buy a Tab.

improvements that will help Snooze lead the industry in Guest Experience.

Snooze on a large scale, suggesting best practice for restaurant teams and

working alongside Operations and Training Teams to fill in-restaurant gaps.

the guest sentiment information to our Operations Team.

solutions and resolve issues. Manage through those issues from start to finish

creating cross-functional dialogue necessary to resolve.

campaigns, activations, local marketing needs, gift card fulfillment, inbox

coverage, etc.).

cross-functional teams to accomplish common goals or priorities.

concerns from Guests in a professional and efficient manner.

to Snooze. Responds to and manages Risk Management complaints and escalations

from Guests by being tactful and assessing the problem thoroughly. This

includes addressing guest related injuries, illness or other risk related

items.

updates to Guest-facing channels when operational changes occur, such as

restaurant closures or system updates, ensuring consistency and accuracy across

all platforms.

be requested in order to support the overall goal and priorities of the Brand

Marketing Team and Snooze overall.

Is this

role the right fit for you?

Guest service oriented and committed

to ensuring every single Guest (past, present, and future) has a wonderful

experience at Snooze.

of a growing business

present solutions and demonstrate critical thinking and intellectual curiosity

to learn

and people skills; with a prominent level of accountability

Compass values and policies and displays a strong ethical character, capable of

handling confidential and sensitive information

communication skills

energy and the ability to reflect that energy in written materials

tasks based on workload

under / during stressful situations. (Yes, seriously)

Let’s talk

prerequisites! (Education, credentials, and experience)

industry

including, but not limited to Word, Excel, PowerPoint, Teams and Outlook

Let’s get

physical! (additional requirements)

weekends (Saturday and Sunday)

assignment requires travel

required in office)

The Nitty

Gritty Details

Denver area compensation range : $26-$36 per hour

The pay range above represents the low and high end of the Snooze range

for this position. Actual rates will vary and may be above or below the range

based on various factors including but not limited to experience, education,

training, location, merit system, quantity or quality of production,

responsibilities, and regular and / or necessary travel. The range listed is just

one component of Snooze’s total compensation package for employees.

Snooze is an Equal Opportunity Employer.

Salary : $26 - $36