Demo

REGIONAL MANAGER

Snooze
TX Full Time
POSTED ON 1/21/2025
AVAILABLE BEFORE 4/21/2025

Our Snooze

story

At Snooze, we do breakfast but different. From Benedicts to Bloodys, to

whatever you’re feeling at the moment, we’re always looking to turn your

experience upside down and on its side. With every meal we serve, we’re

dedicated to bettering both the communities we live in and the planet we live

on. We donate over $750K in in-kind donations back to our communities, while

striving to divert as much waste as we can through our composting and recycling

programs. Plus, Snooze has responsible sourcing practices so you can start your

day knowing you’re responsible for making the world a bit brighter. We are not

just committed to our communities and our planet, we are equally committed to

our people, or Snoozers as we call them! From the first step you take in our

restaurants we are committed to creating a safe, warm, welcoming, and

transformative employment experience that allows you to bring out your best

each and every day! We are an eclectic group of people from all walks of life

and ultimately, we know that the same goes for our people as it does for our

pancakes : they are so much better with passion, purpose, and pride!  Will

you join us?

What does your Role Bring

to the Table?

A significant role to the future and growth of

Snooze! The Snooze Regional Manager of Operations  ensures operational excellence through

execution of the Snooze Compass : Guests, Snoozers, Craveable, Best of the Best,

Individuality, Passion, Sustainability and Community. The Regional Manager will

protect and grow the amazing Snooze culture by thoughtfully utilizing all

Mothership support resources to support the restaurants in their region.  Reporting to the Vice President of

Operations, the Regional Manager is expected to communicate at the highest

level with the Mothership, all management teams and supervisors, and ensures

that communication flows to all Snoozers clearly and in a timely manner. This

role holds vital our Snooze beliefs of delivering excellent business results

via the quadruple bottom line : People, Planet, Profit and Pancakes!

The Position

specifics!

Taking on the role of Regional Director of Operations isn’t just about

bacon and pancakes. The responsibilities of this position include :

  • Actively build genuine relationships with Mothership team, peers and

restaurant management teams

  • Manage Birthday and Anniversary celebrations for restaurant managers and
  • staff within the region

  • Meet in person with each manager-in-training within the region at least
  • once per week

  • Attend and participate in one Breakfast Club meeting each month within
  • the region

  • Conduct regional Pillars and Snooze University meetings
  • Ensure the FOH and HOH management teams are fully staffed; confirm that
  • staffing pars are set and sign off on manager and hourly schedules prior to

    posting

  • Demonstrates critical hiring and talent selection practices
  • Continuously provide leadership inclusive of regular restaurant visits -
  • a minimum of 6 hours at each restaurant

  • Responds to feedback received via guest feedback and complaints, eggmes
  • and other correspondence within 24 hours, ensuring that actions plans to

    address feedback are completed

  • Accountability for the execution of the Snooze HACCP : Food Safety and
  • Sanitation Program.

  • Confirms that all policies, procedures and systems are completed that
  • maintain Snooze’s highest recipe and presentation standards for food and

    beverage (i.e. purchasing, receiving, storage and preparation)

  • Validate menu and recipe adherence during each visit resulting in
  • Perfect Plates and Perfect Cups

  • Maintains significant involvement in the introduction, training and
  • execution of seasonal food and beverage menus

  • Ensures that repairs and maintenance is managed and preventative
  • maintenance calendar up to date in each restaurant

  • Collaborates with GM and Director of Facilities to confirm that all
  • equipment issues in the restaurant are being acted on and follow up is handled

    timely and properly

  • Takes pride in all aspects of cleanliness and care for the facility and
  • is a role model for all managers and staff

  • Confirms that Snoozers are being cared for and that they exhibit a high
  • level of passion for Snooze, Guests and each other in each restaurant

  • Verifies that the environment of each restaurant is welcoming,
  • inclusive, celebratory and professional at all times.

  • Engages in ongoing development of managers while holding them
  • accountable for performance and maintenance of Snooze standards; includes use

    of effective performance management and coaching / counseling to achieve desired

    results

  • Ensures presence of sustainability practices and education is alive and
  • well in the restaurants by supporting the Green Captain program and monitoring

    the restaurants effectiveness is executing our sustainability practices.

  • Coaches and leads managers in waste area cleanliness and being a great
  • neighbor.

  • Supports and coordinates with Community Manager and Community Commander
  • regarding restaurant events, caterings and commitments.

  • Ensures that communication regarding restaurant events flows to all
  • managers and team members in the region

  • Provides continuous financial oversight and direction for all P&L
  • line items with specific emphasis on cost of sales, labor costs and

    controllable operating expenses

  • Monthly review that plan goals are achieved and identify and implement
  • action steps to address plan variances

  • Ensure all inventory levels of food / beverage / smallwares are maintained
  • at quantities appropriate for sales volume

  • Ensures restaurant sales growth year over year in accordance with
  • operating plan

  • Other tasks, duties, and responsibilities as assigned to meet Snooze’s
  • business and operational needs

    Bennie-fits

    This role comes with some sweet perks! See below :

  • Competitive Annual Snooze Incentive Bonus
  • Program

  • Competitive Health, Dental, Vision, Pet and
  • Accident Insurance Plans with employer contribution

  • Employer Paid Short Term Disability and Life
  • insurance benefits

  • 401k / Roth 401k Plans
  • Snooze Work Hard, Play Hard Days (Unlimited
  • Time off Program)

  • Five (5) paid sick days within a calendar year
  • Paid Holidays (Mothership Holiday Schedule),
  • Birthday and Snooze Anniversary Date

  • Monthly auto stipend for all travel needs
  • within home region (taxable

  • Snooze Cell Phone and Internet Reimbursements
  • 100% paid meal benefit while working and on
  • off-days

  • Other benefits including field trips, community
  • engagement, and personal and professional growth

    Is this

    role the right fit for you?

    If this is the right role for you, you must possess the following

    skillsets :

    entrepreneurial spirit with ability to work within the direction of a supervisor

  • Strong
  • functional kitchen and restaurant operations expertise

  • Excellent
  • written and oral communication skills

  • Excellent
  • presentation skills; development of presentation content and delivery in front

    of a mixed audiences

  • Possess
  • basic math skills and have the ability to read, process and communicate

    regarding financial statements

  • Excellent
  • conflict management, problem solving, and relationship building skills.

  • Excellent
  • organizational and time management skills. Demonstrated ability to manage a

    project to provide deliverables within specified timeframe

  • Ability
  • to multi-task and prioritize to manage a heavy workload

  • Basic
  • computer skills with a proficiency in Word, Excel and PowerPoint

  • Aptitude
  • to quickly master new business environment

  • Ability
  • to have fun, dance and laugh under / during stressful situations. (yes,

    seriously)

    Let’s talk

    prerequisites! (Education, credentials, and experience)

    Must be 21 years of age and authorized to work in the United States

    3 years of experience of multi-unit restaurant operating leadership

    National or Regional Brand)

    5 years of experience in full-service or casual dining in a leadership

    position

    Let’s get

    physical! (additional requirements)

    Must have the stamina to work 45-55 hours per week

    Be able to work in a standing position for long periods of time (up to

    10 hours).

    The travel required for this position is approximately 20% and must be

    able to travel for up to 5 days at one time (air, car, bus, train and weekend

    travel all required). Home based is subject to restaurant coverage.

    The Nitty

    Gritty Details

    Base salary range : $100,000-$120,000 per year

    The base salary range above represents the low and high end of the

    Snooze salary range for this position. Actual salaries will vary and may be

    above or below the range based on various factors including but not limited to

    experience, education, training, location, merit system, quantity or quality of

    production, responsibilities, and regular and / or necessary travel. The range

    listed is just one component of Snooze’s total compensation package for

    employees.

    Snooze is an equal opportunity

    employer

    Salary : $100,000 - $120,000

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