Benefits & Leave (HR Services) Specialist

Description

A FULL HOUSE OF TOTAL REWARDS

• Competitive Pay: Initial hiring range of $70,761 - $77,837 DOE, with potential up to $101,896 through annual performance/merit increases.
• Full Coverage: 100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days, with additional benefits such as 401(k), employer-paid life insurance, and long-term disability.
• Generous PTO: Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years, with an option to cash out twice annually.
• Everyday Perks: Free meals, parking, paid breaks, 40c/gallon gas discount, and exciting giveaways like concert and sports tickets.
• Growth & Support: Access to tuition reimbursement, certification programs, and Employee Assistance Program.

PURPOSE

The Benefits & Leave (HR Services) Specialist will be a vital part to our HR/People Team, dedicated to delivering exceptional service to our Team Members. This role will focus on comprehensive benefits administration, supporting leave management, and ensuring a seamless Team Member experience. This role is pivotal in matters related to benefits, leave administration, compensation programs, and Team Member records management, ensuring our Team Members receive exceptional service and support.

ESSENTIAL DUTIES / RESPONSIBILITIES

• Champion the end-to-end administration of company benefit programs, including conducting new hire orientations, managing open enrollment periods, and handling qualifying life events. Ensure clear communication and support throughout these processes to enhance understanding and participation.
• Administer leave of absence programs such as Personal Leave of Absence (PLOA) and Family Medical Leave (FML), while maintaining meticulous records and ensuring compliance with all relevant laws and policies. Guide Team Members through the leave process, providing continuous support and clear communication about work restrictions, reduced schedules, and reasonable accommodations.
• Develop and implement innovative solutions to ensure comprehensive support and accessibility for all shifts, including night and graveyard. Creatively adapt services, such as scheduled pop-ups, tailored workshops, and flexible communication strategies, to meet the diverse needs of a 24/7 workforce.
• Actively promote a people-focused environment by developing strong, supportive relationships with Team Members. Facilitate a culture that positions Team Members as guests, ensuring a high level of support and service.
• Serve as the go-to expert for all questions related to benefits including health insurance, 401(k) plans, and other company-sponsored benefits. Offer hands-on support to Team Members, particularly during the leave process, to ensure a seamless transition and return to work.
• Organize and coordinate company wellness initiatives across a 24/7 workforce, such as annual health fairs, flu-shot programs, and wellness incentive programs. Utilize these initiatives to enhance Team Member engagement and promote health and well-being.
• Maintain the HRIS/benefits portal, ensuring accurate and timely processing of benefit changes and updates. 
• Reconcile benefit invoices and coordinate with vendors to resolve discrepancies; process premium payments as applicable and collaborate with the payroll department on necessary deductions.
• Conduct periodic audits and reconciliations of compensation-related data to ensure accuracy and compliance (e.g., 1095, ACA, etc.)
• Assist in the administration of merit increases and other compensation programs, ensuring accurate processing and communication to Team Members.
• Create and distribute engaging communication materials such as flyers, brochures, electronic guides, and benefit manuals that clearly articulate the value and details of benefits programs. Present at orientations and other gatherings to elevate understanding and utilization of available resources.
• Oversee the maintenance and accuracy of Team Member records in the HRIS, including updates related to benefits, leave, and compensation.
• Participate in projects and initiatives aimed at enhancing Team Member experience and improving internal processes; identify opportunities for process improvement and recommend solutions to streamline operations and increase efficiency. 
• Provide backup support for department (e.g., answering phones, staffing front desk, etc.)
• Perform other related duties as assigned, adapting to evolving organizational needs and priorities.

Requirements

Education and Experience (Required):

• Bachelor's degree in Human Resources, Business Administration or related field. An additional (2) years of applicable experience may be considered in lieu of education.
• Three (3) years of full-time experience in benefits administration, leave management, or related role.
• Must be available to work a primary schedule of Monday through Friday, day shift, with the flexibility to periodically adjust hours to support Team Members across all shifts, including nights and weekends. This flexibility is essential for ensuring that People/HR services are accessible to our entire 24/7 workforce.

Preferred:

• Certified Employee Benefit Specialist (CEBS), PHR (SPHR), SHRM-CP (SCP), or related.
• Benefits Administration and/or Leave Management experience in the Tourism, Hospitality, or Gaming industry.

Skills and Abilities:

• Strong ability to analyze benefits and compensation data, reconcile invoices, and identify discrepancies.
• Proficient in diagnosing issues related to benefits, leave administration, and compensation, and developing effective solutions.
• Excellent verbal and written communication skills, with the ability to explain complex benefits and leave information clearly and concisely.
• High level of accuracy in managing Team Member records, processing benefit changes, and administering compensation programs.
• Ability to build and maintain positive relationships with Team Members and Leadership, providing exceptional customer service and support.
• Strong organizational abilities to manage multiple tasks, projects, and deadlines efficiently with frequent interruptions.
• Capable of exercising discretion and independent judgement in handling sensitive and confidential information.
• Proficient in using HRIS systems, Microsoft Office Suite (Excel, Word, Outlook), and other relevant software tools.
• Thorough understanding of federal regulations related to benefits administration, leave management, and compensation practices.
• Flexible and able to adapt to changing priorities, maintaining effectiveness in a dynamic work environment.
• Ability to work collaboratively with People/HR colleagues, managers, and external vendors to achieve organizational goals.
• Committed to identifying opportunities for process improvements and implementing best practices to enhance efficiency and Team Member experience.

Snoqualmie Casino & Hotel exercises Snoqualmie Tribal Member/Native American preference in hiring, in compliance with the Snoqualmie Tribal Employment Rights Ordinance (TERO). You must obtain and maintain a Gaming License from the Snoqualmie Gaming Commission. Pre-employment drug testing is required for all positions. The use of marijuana will not disqualify an applicant for positions in any department other than Transportation (Valet, Driver I). DOT panel testing is required for the Driver position.

Salary : $70,761 - $101,896