Hotel Operations Coordinator

Description

 A FULL HOUSE OF TOTAL REWARDS

• Competitive Compensation: $70,761/year dependent upon experience
• Full Coverage: 100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days, with additional benefits such as 401(k), employer-paid life insurance, and long-term disability.
• Generous PTO: Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years, with an option to cash out twice annually.
• Everyday Perks: Free meals, parking, paid breaks, 40c/gallon gas discount, and exciting giveaways like concert and sports tickets.
• Growth & Support: Access to tuition reimbursement, certification programs, and Employee Assistance Program.  

PURPOSE

The Hotel Operations Coordinator supports the Director of Hotel Operations by coordinating key projects, ensuring effective communication across departments, and assisting with the execution of operational strategies. This role is vital in maintaining smooth hotel operations, improving guest satisfaction, enhancing operational efficiency, and driving profitability across all hotel functions. 

SUPERVISORY SCOPE 

• None

ESSENTIAL DUTIES / RESPONSIBILITIES 

• Operational Support & Coordination: Assist the Director in managing daily hotel operations, ensuring alignment with brand standards and hotel goals across all departments.
• Project Management: Oversee and support cross-departmental projects, ensuring timely execution of initiatives related to service enhancements, process improvements, and special events. Provide the sales team with relevant supporting information and resources.
• Collaboration & Communication: Act as a liaison between the Director and department heads, ensuring smooth communication and coordination of operational needs.
• Strategic & Data Analysis: Contribute to strategy development to enhance guest experiences and operational efficiency, while analyzing data (e.g., revenue, labor, guest feedback) to guide decision-making.
• Reporting & Performance Tracking: Compile and analyze operational data to prepare reports for senior management, helping drive decisions and improve performance.
• Vendor & Supplier Management: Support vendor relationships, ensuring timely deliveries and adherence to contracts, while maintaining operational standards.
• Guest Service Excellence: Monitor and improve guest service standards, addressing feedback and implementing strategies to enhance overall guest satisfaction.
• Office Supplies, Payroll & Systems Support: Oversee ordering and inventory of supplies, assist with payroll processing and inquiries, and provide expertise on departmental systems to ensure smooth operations.
• Other duties as assigned. 

Requirements

Education and Experience:

• Bachelor’s Degree in Hospitality Management, Business Administration, or related field. An additional two (2) years of applicable experience may be considered in lieu of education.
• Two (2) years of experience in hotel operations with proven expertise in managing cross-departmental initiatives, optimizing operational efficiency, and ensuring high standards of guest service.

Skills and Abilities:

• Operational Coordination: Strong ability to support daily hotel operations, ensuring alignment with brand standards and operational goals across departments.
• Project Management: Expertise in overseeing cross-departmental projects, ensuring timely completion and alignment with strategic objectives.
• Communication & Collaboration: Skilled in facilitating clear communication between leadership and departments, ensuring seamless coordination of tasks and operational needs.
• Strategic & Data-Driven Decision Making: Ability to analyze operational data and contribute to the development of strategies that optimize efficiency and enhance guest experiences.
• Reporting & Performance Analysis: Proficient in collecting and analyzing operational data to prepare reports that inform management decisions and drive continuous improvement.
• Vendor & Supplier Relations: Experience managing vendor relationships, ensuring timely deliveries, and maintaining quality standards in line with hotel needs.
• Guest Service & Satisfaction: Strong focus on monitoring and improving guest service standards, with a commitment to addressing feedback and elevating the guest experience.
• Budgeting & Resource Management: Capable of supporting budgeting processes, staffing, and scheduling to meet operational goals while maintaining financial control.
• Systems & Operational Support: Expertise in managing office supplies, assisting with payroll, and providing support for departmental systems to ensure smooth hotel operations.

Salary : $70,761