Centralized Scheduler

At Snoqualmie Valley Health, we’re not just in the business of healthcare; we’re in the business of empowering our community to live boldly and live well. Our commitment to excellence and innovation calls for team members who will build trust, obsess over excellence, lead innovation, and deepen connections within our community. We are guided by our core values, and we’re looking for someone who can embody those principles as part of our dynamic and growing team.

Located in a trailblazing, adventure-loving town at the base of the Cascades, Snoqualmie Valley Health is an independent public hospital district serving a vibrant community that thrives on both adventure and connection. This is more than a job—it’s an opportunity to be part of something bigger.

OBJECTIVE SUMMARY: Responsible for making appointments for patients including outpatient clinic appointments and medical practice procedures.

ESSENTIAL FUNCTIONS: Schedules appointments for patients by phone when they call in or in person after an office visit. If medical practice offers after- hours/ one-day appointments, schedules these appointments following urgent/emergency protocols as in the case of a sick child, which may mean scheduling the patient with a physician or nurse practitioner other than their primary provider.

• Uses computerized system to match provider availability with patient’s preferences in terms of date and time.
• Maintains scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns. Provides daily schedules to providers or medical assistants prior to each days visits if requested.
• Ensures that updates (e.g. cancellations or additions) are input daily into the master schedule.
• Verifies demographic data and insurance for patient schedules. 
• Communicates as needed with the providers and other staff about any patient concerns/issues related to scheduling. Consults with informatics about any system problems.
• Uses customer service principles and techniques to deal with patients calmly and pleasantly.
• Other duties as assigned.

REQUIRED EDUCATION: High School Diploma

PREFERRED EDUCATION: Associate degree

REQUIRED EXPERIENCE: Minimum 6-months of experience related to appointment scheduling, preferable in a medical practice setting

PREFERRED EXPERIENCE: One year of experience in an appointment scheduling position, preferable in a medical practice setting 

WORK ENVIRONMENT: Medical office or reception area.

PHYSICAL DEMANDS: Mostly sedentary with some standing, walking, reaching. Periodic stress from handling many calls and patient requests. 

OTHER DUTIES – Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

BENEFITS:

We take pride in the benefits package we provide our team members. Snoqualmie Valley Hospital offers you one medical plan with multiple in-network tiers with Snoqualmie Valley Hospital, Eastside Health, and First Choice/First Health providers/network.

• Medical
• Dental
• Vision
• Pharmacy
• Health Reimbursement Account (HRA)
• Life and AD&D
• Retirement Plan
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Travel Assistance & ID Theft Protection
• Voluntary Benefits
• Tuition Reimbursement

Eligibility Requirements - Employees regularly scheduled at least 20 hours per week.

Employee Dependents - Your legal spouse or domestic partner, Dependent children until age 26.

Waiting Period - 1st of the month following your date of hire.

PLEASE NOTE:

• The COVID vaccine and the Flu shot (during Flu season) are a condition of employment.

• Snoqualmie Valley Hospital is a drug-free workplace. We complete drug screenings as a part of our onboarding process.

Salary : $18 - $28