Customer Service Associate

Snow and Jones, Inc. is a premier plumbing and heating wholesale distributor. Since 1952 we have been a family owned business providing the South Shore and Cape Cod with exceptional products and customer service. We currently have an opening for a full time Counter Sales Associate at our Falmouth location:

Responsibilities:

• Work with customers to write up their orders accurately and provide additional/upsell sales.
• Work with customers to provide best customer service and grows business relationships.
• Continued education/growth to provide our customers with technical product knowledge and assistance.
• Work with Branch Manager and Outside sales to identify new customers with growth potential.
• Pull customer orders and ensure accuracy.
• Work with warehouse associates and branch manager to maintain daily inventory demands.
• Put away stock/products as needed.
• Use proper systems to ensure product located properly.
• Assist in pulling sold orders and deliveries to ensure accuracy.
• Efficiently manages their time to complete tasks at hand.
• Maintains and grows relationships with Manufacturer Representatives to develop sales support for product lines and customer needs.
• Keep branch and counters clean and organized.
• Report any safety or branch concerns to Branch Manager

Qualifications:

• Prior sales experience, plumbing/HVAC preferred but mechanical skills translate well.
• Willingness and ability to learn new industry products.
• Positive attitude and desire to grow relationships with customers.
• Ability to multitask and organize.

The position is Monday-Friday 7:00AM-3:30PM with a half hour lunch break. Position pays hourly and benefits include personal (sick) and vacation time, health and dental insurance, 401k with company match, and more.

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