What are the responsibilities and job description for the IT Manager position at SNOW KING MOUNTAIN RESORT LLC?
Job Details
Description
IT Specialist - Job description
Snow King Mountain Resort is the iconic Mountain Resort located in the heart of beautiful Jackson Hole, WY. As a dual seasonal facility, it is home to many summer and winter family friendly attractions. The Snow King Team is looking for people with a love for the outdoors, a desire to learn, and a commitment to providing excellent service.
We are seeking a skilled and proactive IT Specialist to join our team. This role is hands-on and diverse, requiring both technical expertise and strong communication skills. You’ll be the primary onsite support for staff, ensuring smooth operation of our IT infrastructure and working directly with software/hardware vendors and external support teams. This position involves both indoor and outdoor projects, making it a great fit for someone comfortable working in various environments.
Key Responsibilities
- Provide onsite IT support for staff, troubleshooting and resolving hardware/software issues.
- Maintain and optimize our local area network (LAN), ensuring stability and performance.
- Oversee and support IT hardware, including:
- RFID ski gates
- 70 IP cameras
- 50 computers
- Season pass printers, weather stations, point-of-sale machines, etc
- Act as the primary point of contact for software and hardware vendors, as well as external IT support providers.
- Perform routine maintenance, updates, and troubleshooting of systems.
- Assist with computer networking tasks such as installation of new hardware or event setup, some low voltage electrical
- Support basic cybersecurity and data loss prevention best practices to protect systems and data.
- Work outdoors as needed for maintenance and troubleshooting of outdoor IT equipment.
Qualifications
Qualifications & Skills
- Strong computer troubleshooting skills and experience resolving hardware/software issues.
- Experience with computer networking (VLANS, device connectivity, topology, low volt).
- Basic understanding of cybersecurity principles is a plus.
- Strong communication skills; ability to liaise effectively with coworkers and external support teams to help coordinate effective solutions.
- Comfortable working outdoors when required.
- Ability to work independently and manage multiple tasks efficiently.
