Director of Operations

The Director of Operations supervises and directs the operations financial and accounting systems of the hotel, safeguards the hotel assets, and develops, implements, monitors a new green key initiative, participates in the formation and execution of annual and multi-year Business Plans, proactively monitors progress in reaching financial targets for revenue and expense centers and budgeted capital expenditures.

ESSENTIAL JOB FUNCTIONS:

• Develop, maintain, secure, and monitor internal controls to safeguard hotel assets.
• Maintain adequate internal control over revenues, expenses, assets, and liabilities of the hotel.
• Educate and advise hotel staff and management on the value and benefits of internal controls.
• Prepare monthly, quarterly, and annual forecasts and operational budgets in conjunction with the Director of Rooms, Department Heads and General Manager.
• Responsible for monitoring forecasts and budgets throughout the year and advising the hotel General Manager and Director of Finance of any major variances and their impact on the operation.
• Ensure that all licenses, permits, and insurance policies are current and are in compliance with local, state, and Federal laws.
• Report on irregularities and non-compliant situations to the General Manager.
• Conduct monthly financial reviews in conjunction with the Director of rooms with the Department Heads.
• Assist and communicate with all department heads and leadership teams in the interpretation of financial data and recommend courses of action to maximize profitability.
• Coordinate all internal financial training and development of department heads and managers.
• Ensure that the interest of the hotel, Pyramid, and owners are protected.
• Oversee the Security and Risk Management for the property in conjunction with the Director of Engineering, and Director of Human Resources.
• Develop and maintain internal controls.
• Oversees Retail and Transportation for the resort and implements standards
• Implement and support property operating policies and procedures.
• Work with the Sales and Marketing Department to develop programs and procedures to maximize the property’s revenues.
• Ensure effective solution-oriented communication within the department and with other operational departments.
• Develop, Coordinate, Implement and Assess the Green Key Initiative
• Provide feedback, reports, and advice on achieving environmental best practices.
• Stay up to date on emerging trends and regulations in sustainability.
• Serve our guests.
• Perform other duties that may be assigned by the General Manager.
• All position descriptions remain fluid, and job responsibilities may change.

• Must be a United States citizen or possess a valid work permit.
• Must possess excellent communication and listening skills in English, both written and verbal.
• Must be able to accurately follow instructions, both verbally and written.
• Must be professional and friendly in demeanor.
• Must always ensure a teamwork environment.
• Must be able to think proactively.
• Must be able to work under pressure in a fast-paced environment.
• Must have the ability to deal effectively and interact well with guests and associates.
• Must have the ability to resolve conflicts in a constructive and tactful manner.
• Must have a passion for creating an exceptional experience for all guests.
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