What are the responsibilities and job description for the General Manager position at Snow King?

Property

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

Location Description

Welcome to Hotel Paradox, situated in the captivating city of Santa Cruz, CA, and proudly part of the Pyramid Global Hospitality portfolio. Offering 170 thoughtfully designed guest rooms and 6,000 sq ft of meeting space, Hotel Paradox is more than just a place to stay—it's a space that blends comfort with career opportunities. In the vibrant atmosphere of Santa Cruz, Hotel Paradox embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities are woven into the fabric. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements. Join us at Hotel Paradox, where your pathway to a fulfilling career is guided by an excellent People First Culture. It's about being part of a professional team that understands Santa Cruz's unique energy while supporting your individual career journey. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development!

Overview

What a great opportunity to lead the team at the unique Hotel Paradox, a Marriott Autograph collection property, in Santa Cruz!

Pyramid Global is an international leader in hospitality and a place you can grow your career internally. We offer competitive salaries, bonus potential, matching 401k, medical, dental, vision, and PTO, along with many other benefits. We are people focused with a CARE culture at the center of everything we do! Join us in creating exceptional guest experiences and enjoy being part of the Pyramid Global family.

Responsibilities : As the General Manager, you will be responsible for the overall operations, strategy, and growth of the hotel. This role requires strong leadership, strategic thinking, and exceptional management skills to ensure the resort's success in delivering exceptional guest experiences, maintaining operational efficiency, and achieving financial goals.

Strategic Leadership :

Develop and execute a comprehensive strategic plan to drive the hotel's growth and profitability.
Identify market trends, customer preferences, and competitive landscape to make informed business decisions.
Set long-term goals and objectives for the resort and work towards achieving them.

Team Leadership :

Lead a diverse team of department heads and staff, fostering a collaborative and motivated work environment.

Provide guidance, mentoring, and development opportunities to team members.

Encourage teamwork and open communication across all departments.

Operations Management :

Oversee all operational departments including front office, food & beverage, housekeeping, and more.

Ensure smooth day-to-day operations by implementing efficient processes and procedures.

Monitor service quality to maintain the highest standards of guest satisfaction.

Financial Management :

Create and manage the hotel's budget, allocating resources appropriately to various departments.

Monitor financial performance, analyze variances, and implement corrective actions as needed.

Drive revenue generation through strategic pricing, upselling, and innovative offerings.

Guest Experience :

Foster a guest-centric culture throughout the resort, prioritizing personalized service and exceptional experiences.

Address guest concerns and feedback promptly, striving for continuous improvement.

Implement initiatives to enhance guest satisfaction and loyalty.

Facilities Management :

Ensure the maintenance and enhancement of the hotel's physical assets, including accommodations, amenities, and common areas.

Implement sustainability initiatives to minimize the hotel's environmental impact.

Regulatory Compliance :

Stay updated on local and national regulations related to the hospitality industry and ensure the hotel's compliance.

Maintain health and safety standards for guests and staff.

Our Culture : Empowered to Make a Difference

At Pyramid Global, we value, support, and recognize the unique contributions of each team member.

Our culture fosters growth and collaboration, encouraging excellence and exploration in every role. We focus on delivering personalized, memorable experiences for our associates, guests, and communities.

Our Values : People First, Integrity, Excellence

People First : A talented, diverse, and passionate team working together with respect.

Integrity : Honesty and accountability to ourselves and colleagues.

Excellence : Surpassing expectations through dedication and innovation.

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Qualifications

To succeed in this role, you should have :

A proven track record as a successful leader in a hotel General Manager role.

A minimum of 7 years of progressive hospitality management experience showing progressive growth.

A college degree or a combination of education and experience equivalent to a college degree, preferrably in Hospitality, or Travel & Tourism Management.

Full-service Marriott and F&B experience preferred.

Strong owner relationship skills.

Exceptional leadership, communication, problem-solving abilities, and critical thinking skills.

The flexibility to adapt to varying shifts, including weekends and holidays.

A commitment to maintaining a positive and organized work environment.

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Compensation Range

The compensation for this position is $175,000.00 / Yr. - $200,000.00 / Yr. based on qualifications and experience.

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Salary : $175,000 - $200,000

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