What are the responsibilities and job description for the Lift Ops Supervisor position at Snowbasin Resort?
What you'll be doing:
- Carries out supervisory responsibilities in accordance with Snowbasin’s policies and applicable laws.
- Supervise and guide fellow supervisors, leads, lift operators and ticket checkers with their daily duties.
- Verify and inspect daily procedural standards
- Train and orient supervisors, leads, lift operators and ticket checkers to their positions and department.
- Appraise and discipline operators and ticket checkers on performance.
- Build daily schedule.
- Attend daily morning meetings and end of day reports
- Check employees in during morning meeting and check out at end of day.
- Provide employees with regular performance feedback and mid-season reviews.
- Prepare lifts for the opening and closing of each season.
- Repair, fix and maintain all parts of the lift shacks, tools and ramps
- Responsible for proper investigation and handling of lift-related skier/employee accidents and incidents.
- Address guest complaints, concerns and resolve problems.
- Promote team and guest safety
- Always provide exemplary teamwork and leadership
- Provide excellent guest service with a see ahead mentality
What you need to do the job:
- Must have at least a high school diploma or a General Education Certificate (GED).
- Must be able to read, write and speak English.
- Must have 2 plus years of supervisory experience.
- Must have handyperson skills; including but not limited to carpentry, painting and general building maintenance skills
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence. Ability to speak effectively before groups of guests or employees.
- Must have advanced ski/snowboard skills.
- Must be available to work weekends, holidays, and nights when needed.
- While performing the duties of this job, the employee is regularly required to stand for long periods of time.
- The employee must frequently climb, balance, stoop, kneel, crouch, crawl, shovel, rake, or ice chip.
- The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
- While performing the duties of this job, the employee is regularly exposed to wet and/or humid conditions; moving mechanical parts; outside weather conditions; extreme cold. The noise level in the work environment is usually loud
- Ability to fill any operational role in lift operations or ticket checking.
- Must have ability to pay attention to detail
