What are the responsibilities and job description for the Front Desk Agent position at Snowbird Lodge?
Description
AT INDIGO ROAD...
Our goal is to be the best job you'll ever have in the hospitality industry. No joke, it’s what we truly aim for. We believe that by taking care of you, you'll best take care of our guests. It's working. In addition to generous benefits and job openings across 30 locations, we have internal growth opportunities for everyone who wants it. But most of all, we have heart. Founded in 2009 by Steve Palmer, IRHG sets itself apart in the industry by fostering an environment where our people come first. We want to meet you. Come join us in our mission to change the hospitality industry, forever.
What we will ask of you:
- Always provide excellent and attentive service to guests.
- Handle confidential information, including guest records, with a high degree of integrity.
- Ensure proper credit card and key control policies are followed accurately.
- Obtain and verify essential guest information; ensure accuracy and completeness of all records for guest check-in/check-out needs, inquiries and reported problems.
- Responsible for knowing hotel emergency procedures.
- Maintain accurate accounts of cash, and credit transactions.
- Maintain the integrity of the guests’ privacy, including confidentiality of personal information.
- Process check-ins, check-outs, and room assignments, assist with luggage when necessary.
- Maintain a good working relationship with other departments and assist where needed.
- Maintain knowledge of room types, amenities and features, hours of operation and area attractions.
- Maintain a neat and organized work area.
- Maintain the integrity of Company proprietary information and protect Company assets.
- Maintain complete knowledge in the use of all office equipment, and property management systems.
- Follow all company safety and security policies and procedures. Report accidents, injuries and unsafe conditions.
- Attend required training and meetings.
- Proactive, takes initiative; creatively problem solves, exercises good judgment; attention to details; anticipates and exceeds guest expectations.
- Proficiency in Microsoft Word, Outlook and Excel preferred.
- All other tasks assigned.
Other Duties and Responsibilities:
- Strive to maintain personal, staff and guest safety. Reporting any incidents in a timely manner.
- Participates in activities and meetings.
- Hours Required: Thirty to Forty hours over a five-day period; flexible; days and times may vary based on needs of hotel. Hours based on business volume and needs, most weekends required.
- All other duties as assigned.
Requirements for Success:
- One or more years of employment in similar position or equivalent preferred
- Additional education, training, or certification preferred
- Positive, friendly, and enthusiastic mindset with an excellent record of hotel management
- Ability to communicate effectively with fellow leaders, managers, employees, and all guests
- Strong problem management skills with accuracy in quickly handling emergency situations and providing solutions
- Must be able to work days, nights, weekends and holidays
- Ability to constantly stand and walk with occasional stooping, kneeling, ascending, reaching, pushing, pulling, or lifting
The Guest Service Agent must embrace the IRHG Core Values:
- Work Collaboratively
- Act with Integrity
- Show Compassion & Empathy
- Embrace Positivity
- Practice Humility and Transparency
- Enrich your Community
- Leave a lasting Impression
- Have Fun at Work
The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract. As with all positions at The Indigo Road Hospitality Group, employment is “at will” or voluntary on both the part of the employee or employer. That means employment can be terminated by either party with or without notice and/or with or without cause.
The Indigo Road Hospitality Group is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.
